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February 2024 by Sherri C.
After decades and 3 Generations we are done Centra's problems. Their online banking software updates randomly change withdrawal accounts creating chaos. We have multiple accounts and after software updates the bill paying accounts change within the system. This is the second time it has happened, the 1st time I thought I had somehow made a mistake on which account to withdraw But by the time we track down the problem the damage is done. Last Fall's update impacted our families credit score as a travel charge card payment ended up more than 30 days late. As well as all other balances I paid off. I was making multiple out reaches to account and even Clearing Bank where all payments are routed from banks. after getting late notices but our online banking accounts had more than enough funds and showed withdrawals as completed, it was a major headache. Cummins new hires stay away from this Credit Union it isn't the same Credit Union that our parents used when working for Cummins, Don't be fooled by its past reputation, that Centra Credit Union is lost. And your credit status will take a hit.
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December 2023 by Cory Fowler
I'm pretty tired of these instantaneous $29 charges that do not give me any chance to correct the issue at all. Happens every Monday after payday. I have had an account here since I have been able to be employed and I really wonder why I am still a member. The checking account I have at an actual bank gives me some time to correct for an overdraft before I see any charge because of it and I never so because I can fix it before then. This place leaves me unwilling to correct it until my next direct deposit. I really have grown to hate Centra Credit Union and I'm sorry to anyone I have suggested to so checking with them. I also experienced the first time being a credit union member should have been useful, but apparently other credit union branches will not cut cashier's checks for people.
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December 2023 by erik hoover
So I initially had a major issue with the automated phone system today. I was trying to get a pin reset but the system said my account didn't exist. It took me 45 minutes and calling every number one the centra website to finally get ahold of someone, which finally got resolved after over an hour. So needles to say the 1 star review initially was well deserved.Now follow up - later that night at 5:41 pm, well after bankers hours I get a phone call from a local number I didn't know. It was a centra rep asking and following up with the issue I had. This boggled my mind, I've never had this happen. Not even at work, where it's not uncommon to spend 6/7 figures on equipment, have issues and get no support. So the fact they took my initial review to heart and reached out absolutely nuts. The lady was polite , understanding and even pleasant to talk to. Praises to you Centra for actually giving a d*mn about customers!! Your gesture meant a lot.
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October 2023 by Randy Strahl
I had a question about or checking account. The lady help me figure it out. It was my retirement payment which I just started getting. Great job to her.
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July 2023 by Hema Kumari
Outstanding customer service. Expect to spend some time there, but it’s mostly because they want to make sure that you got all your needs met. Hailey was so nice, friendly and very knowledgeable. I enjoyed the conversations with her :)
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July 2023 by Danielle Green
There drive thru they won't talk to you. There loan people you have to ask to see the screen to make sure they aren't signing you up for things you have told them you don't want. They refuse to fix mistakes when they sign you up for something you told them you didn't want.
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July 2023 by Derick Howard
The people who work here are always the nicest but unfortunately the service provided keeps getting less and less convenient. I cannot use the app on my phone because it doesn’t work with an iPhone 8, it’s tough to do a wire transfer, and now closed on mondays?
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July 2023 by Stephen Malcom
I have been banking there for 45 years. I have never had a bad experience. The staff is great.
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May 2023 by Yogi OneKenobi
Best in Columbus Indiana, hands down..There is nothing like a bank that actually trusts you..?
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April 2023 by A Strickland
Wally at centra has been helping me make it through the loan process and makes it painless. If you need a home loan Wally is your man!!!
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April 2023 by Jon White
Centra credit Union is a great place for those who are looking for a credit union everyone was kind friendly enjoy your time there
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March 2023 by Michael Bjorkquist
Impossible to get ahold of a person to talk to I would give it less than one if it was possible
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December 2022 by Brett K.
I am a new customer with aa question. I have been on hold for over 22 minutes at the moment. PLUS I left a message at the Madison IN branch today. I may have made a mistake moving money to this place. It's not looking good at all. Guess I will make a call on the branch again tomorrow to close the account.
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November 2022 by Kitty Cat
This is the worst financial institution that I have ever dealt with!! Woman got rude with me on a call one day. Sent me letters saying I didn't make my payment when I was on automatic bill pay!! Waiting as long as 1 hour to talk to a real person! Save yourself a big headache and go to a real bank!!
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November 2022 by Hnem Hnem
They’re so hard to call them I waited 4 hours and they still not picking up. It’s happened all the time.
