Gates of Elkhart is a dealership with a long history and an old reputation, being family-owned since the brand started in 1928. They maintain a goal to help customers above all else, presenting a friendly atmosphere that is becoming difficult to find. Customers describe the staff as awesome, amazing, friendly, nice, and professional. Many employees are noted for going above and beyond, showing empathy, compassion, patience, and understanding. They provide a gentle approach that minimizes anxieties and make customers feel comfortable, never pressured or rushed. The process is highlighted as efficient, with staff being very helpful in finding the perfect car and getting customers into a vehicle quickly, even after an accident. They are willing to help throughout the entire process. The dealership is honest and trustworthy, agreeing to repair significant flaws on vehicles and guaranteeing the work will be in tip-top shape. Communication is excellent, with regular updates and photos provided. The finance team takes time to explain all costs, coverages, and options thoroughly, working to find a budget that works perfectly. Customers report great prices, the best warranty, and vehicles in great shape, recommending it as the perfect place to buy. They feel the customer always comes first, expressing thankfulness for the attention received. Many state they will forever be a Gates customer and promise to return, strongly recommending that anyone looking to purchase a vehicle start with Gates of Elkhart, as they will not be disappointed.
