This Kroger receives mixed reviews from its customers. Many praise the store itself, calling it the best and expressing long-term satisfaction. Customers love the selection, particularly the organics and healthy, diabetic-friendly choices. The service from most staff is highlighted as amazing, with employees noted for doing an amazing job keeping shelves stocked, especially around holidays. In specific incidents, staff members have been commended for being of great help, expertly assisting customers with issues and allowing replacements for stolen items free of charge. However, significant criticisms are also noted. The shopping carts are frequently described as being in very poor condition, with bad wheels, loud grinding noises, and being difficult to push. Furthermore, one manager received severe criticism for inconsiderate customer service, being accused of placing blame on and dismissing a customer instead of offering helpful solutions. This creates a contrast between generally helpful employees and a specific poor management interaction.
