D-Patrick Lincoln Parts has an excellent service team that ensures quick assistance, making visits efficient. Customers appreciate the respectful and attentive sales staff, who work hard to meet individual needs, especially for first-time vehicle buyers. However, there are concerns about service follow-ups, as some customers experienced incomplete recall work and lack of communication regarding tire safety issues. Overall, the business shows strengths in customer service but needs to improve on thoroughness and follow-up.
Brought my Lincoln in for some Service. Excellent team! Thanks to the service team for getting me in and out Quick. Mr. Staffelbach was very helpful and efficient.
August 2022
Salesman was extremely nice and respectful to listen to my needs and wants, and worked diligently to get me my perfect vehicle. Loved my experience in purchasing my first brand new vehicle.
