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November 2023 by Andy B.
Offered $17500 out the door on a vehicle and they accepted but after running my credit and bringing me the paperwork i noticed it said $19200. When i asked what was going on the salesman figured out he screwed up but not only did i get no apology from him or his boss i was told to just sign or i could walk. Then the pickup was delayed 4 times waiting on it to be detailed only to pick it up filthy. Horrible experience all the way around.
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July 2023 by Colby M.
I do NOT recommend purchasing a vehicle from this dealership, I purchased a truck from them a little over a month ago and I have ran into many problems with it that I was not made aware of. Some of these problems are safety related. I also have not received my title at the courthouse in 60 days. When trying to contact D Patrick I was referred to the manager Cody, I tried contacting him for about a week and a half before I finally got a return phone call, only for him to tell me they couldn't do anything. Once again I definitely do not recommend this dealership, it is obvious that they do not care and have no interest in helping their customers.UPDATE : I would also like to add that management contacted me, only asking me to remove this review. Offered no assistance for my issues only trying to cover themselves.
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July 2023 by April H.
Don't buy from this dealership.... My nephew bought his first car from them and in less than a month we had to replace a caliper, both front breaks and rotors. Now something else is going wrong with the front end, it's locked up on him while he had his new baby in the car!! Worse part about the situation is that my nephew called and tried to talk to someone and has left messages for the supervisor and has never received a response. They should not have let this vehicle leave the lot in this condition. They do not value their customers .
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June 2023 by Michelle A.
Terrrible customer service.I hate writing bad reviews but this one is well deserved.We were interested in a truck yesterday and was told it sold. Then received a call the truck fell through so we told them we were taking off work and driving up immediately to look at it. 40 minutes after we told them we had both left work and we were already traveling to look at it, they told us it sold. Pretty crappy when they said they would hold since we were driving up to come look at it. Sold it from under us. Not a great look. We would have definitely put a deposit on it if asked but to sell it knowing people took off work and was driving from out of town, then get a text but no one would answer our call is crap. I wouldn't buy anything from them ever based on how they conduct business.EDIT TO UPDATE: called us back the next morning and said it was available again then called again and said it just sold. What a joke.
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October 2022 by Brian Siebers
Brought my Lincoln in for some Service. Excellent team! Thanks to the service team for getting me in and out Quick. Mr. Staffelbach was very helpful and efficient.
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September 2022 by Jarrett Littlefield
Called to Purchase a new Lincoln Navigator. The salesman and manager text me back and forth. I asked multiple times and tried to call to put a down payment. After a couple of hours they called me to tell me someone had just got there to look at it and they wouldn’t take my deposit on the vehicle.
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August 2022 by Stephanie Kays
Salesman was extremely nice and respectful to listen to my needs and wants, and worked diligently to get me my perfect vehicle. Loved my experience in purchasing my first brand new vehicle.
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August 2022 by Ralph M.
Just simply unbelievable poor service. Won't answer phone calls, Won't give any updates on the repairs, did not perform the services requested. Made the appointment two weeks in advance.
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August 2022 by Hillary A.
BUYER BEWARE!!!!! Don't do it!!!! My husband and I sat for an hour and a half while their salesman literally insulted us to our face. He argued with us, and tried his best to make us feel like we were stupid. I've never had a worse customer service experience in my life. Seriously there are a million other dealerships... just don't do it! (Disclaimer) I am not a "Karen" I'm a human being and I deserve better than being told that my car (2017 Nissan Maxima, which has got almost all the bells a whistles and 106k miles) is and I quote "trash" because it has a crack in the windshield, and an easy fix bumper issue (though according to John Hartsburg, the salesman, it's falling off ) and a few cracks in the leather... it is 5 years old and it's common knowledge that leather cracks in the sun... I guess maybe he was offended by the crumbs in the floorboard from my 3 kids? Sorry I didn't detail my car completely before I brought it in All the things that apparently make my car "trash" my insurance will fix for under 300 total... I just haven't gotten around to scheduling a windshield replacement and bumper. So I advise you to take your business anywhere other than d Patrick. Someone needs to tell them that word of mouth is the best advertisement or the worst. I wouldn't get a vehicle there if they gave it to me for free after that experience. Save yourself from the insults and bs they're going to spew at you and just go to expressway Ford in Mt Vernon or Town and Country. At least they'll treat you like a human and not just a sale... oh and btw you don't actually get to pick a vehicle. In fact in the hour and a half we were there we were never shown a single vehicle at all. We never even went outside. Even when Mr Hartsburg himself suggested a Subaru for us he never bothered to let us look at it before he wanted to try and finance it... He asked if I wanted to make a down payment. My answer was that I wanted to go for the advertised sale they were having. I didn't say I couldn't put money down just that it wasn't my first choice. Had he an once of sales smarts he would have urged us to look at it, maybe test drive it. Maybe just maybe we would've loved it. Maybe I'd have been willing to put a down payment then. Maybe I would've been fine with a higher payment. Having a lower credit score doesn't make you poor or stupid but making assumptions does make him seem not the smartest. This place uses shady, back door, oily, sales tactics and if that doesn't work then they just basically bully you around, interrupt you while you're talking, and flat out tell you that you don't know what you're talking about. This guy literally asked my husband "what mechanics he talked to" because he had made a comment about issues we'd been told about with a particular vehicle and what mechanics had informed us of. Funny enough my stepdad was a part owner and mechanic at a national award winning shop in Newburgh, which since he has passed away is still owned and operated by my uncle. So unless being insulted and pushed towards something you haven't even seen yet is what you like then do yourself a favor and go literally ANYWHERE else. I wish I could give them a negative star rating. I literally cried after we left because of how bad this man treated us. Funny enough I don't even need a new vehicle we were just thinking about it. Attached are pictures of my "trash" car so you can see for yourself.
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July 2022 by Anita Adams
I was unaware after taking my first Explorer un for a recall service that it did not get completed. I received a call several weeks later and honestly thought someone had made a mistake by calling me. I went in for my oil change and I mentioned the earlier call. Found out then that the recall Was Not completed before. Wow!!!! So I had to schedule another service visit. Later at home looked at service record and seen that tire rotation was completed. But they actually rotated a dangerous Plugged tire on the front drivers side. I called the service dept and asked that they find out about a replacement. I still have never heard anything.
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June 2022 by TERESA FRANCIS
Quick and easy day!!
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April 2022 by Karen T.
First off, I want to say that Corey Vasquez was one of the best sales representatives I have worked with. He took the time to explain all the features of my new truck. Now lets talk about the rest of the experience. Kevin the financial person was rude and very degrading to me as I was a woman purchasing a vehicle. The website offered A-Z plan but when I went to purchase my Truck they would not honor that. Their excuse was that they only offer the plan on vehicles you order. Again, that was not stated on their website. The second thing that happened is the website offered "free" delivery within 190 miles. When I asked about that they wanted to charge me $700. So they were falsely advertising the A-Z plan, with no disclaimers I may add, and free delivery. So I filed a complaint with the BBB and below is their response. " AZ pricing. We have reviewed this. In several areas of our web sight we have an opportunity to request AZ pricing. Right now we are unable to offer AZ pricing on in stock units. We do honor AZ pricing on most factory orders. On our web sight we do not guarantee AZ pricing is available on any particular unit or what that pricing may be on any particular unit if it were available. We believe it is not confusing nor do we believe a reasonable person would be confused.Item 2: I asked about the free delivery. There was some confusion. We do not charge for delivery within a 190 mile radius in most cases. Purchasing a vehicle this way does require Maverick Sign to come to the customers home or place of business. They get all paperwork signed and they take fingerprints to prevent fraud. After they are finished, which takes up to a week, our employee delivers the vehicle to the customers home or office. It is my understanding that this process was not acceptable to this particular customer. I apologize for the confusion. This is new here at D-Patrick as it is in several other dealerships and I thank this customer for providing us with a training opportunity."Now being a REASONABLE PERSON/FEMALE, I have been lied to by these people as well as discriminated against. You can not tell me if a man went in there with the same issues they would have received their discount and the free shipping. I work hard for my money and deserve to receive the discount Ford offered me when they took my job to Mexico.Now, if you want to deal with a shady company this is the place to purchase a vehicle. On a side note, I also filed a complaint with the Federal Trade Commission.
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February 2022 by Edward L.
With all the options in Evansville, Indiana D-Patrick should be your last option for a used car. They lied every time they talked. They said they changed the oil and it was never changed. They charged me to clean the car and I find a McDonald's bag under the seat with uneaten nuggets. The check engine light immediately came on and D-Patrick couldn't fix it so they sent it to their competitor Kenny Kent and they had issues also. Within a month I had my car at either D-Patrick or Kenny Kent 6 times. I hear the commercial now stating 5 days or 300 miles and you can return the car and that's exactly what I tried to do. They won't honor it. They said they can't take the car back without knowing whats wrong with it. Finally Kenny Kent found the problem but it was too late. I had the car for 4 months and after selling it as junk I was out $7500. They knew the condition of the car but had no interest in doing anything to help with the situation. Don't trust them.
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November 2021 by Kelly S.
I am located an hour from this dealership. I have to drive an hour every time there is a safety recall or I get my car serviced (of course their pickup range is 50 miles, so out of luck). I always ask how long the service will take and I am always given an estimate. If it's under an hour I would prefer to wait for the car instead of going shopping when I don't need anything. EVERY time the wait is double or even triple what they give me as an estimate. This last time I was going to wait but when I reached the dealership I was told it would be longer than the hour I was told (to check and see if my car needed the safety recall part!) so I got a loaner. Went shopping, came back, car not ready. Currently sitting in my loaner waiting for my car (almost 3 hours later) so I can transfer shopping items from loaner to my car. Hope my perishables make it home
