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“Great fast honest service
I asked for a battery change along with the charge port when I picked up the device I was told the charge port only needed a cleaning and wasn't charged for it”
“I mean this with all due respect - but you don’t often see wireless carrier stores with good reviews! Well this one earns it- relatively quick (things still take time but the people go between the tech as quickly as possible). Friendly people and knowledgeable staff. Getting an appointment is a good idea but we were able to walk in with no issues. I got my FIL a new 16e for $2 a month plus tax… no gimmicks- he walked out with a new phone for next to nothing on our existing lines. Great place.”
“James was very helpful with all my questions and concerns today! He actually helped me learn how to use tha iphone 16e!!! He helping make my daughter's Christmas even better!!! Thanks so much....”
“Was so pleased with the quality of service I brought my Dad’s phone in for a new battery. Service was as good as the first time.Ben was extremely helpful, friendly and most importantly knowledgeable about the repairs needed for my older iPhone. I would definitely come back and recommend Phone Todd for your cell phone needs.”
“Everyone was very friendly, they answered all my questions & even informed me of new deals they had going on. I'll be returning next day for an upgrade!”
“Jeremy goes above and beyond for his customers! He is very personable and knowledgeable about cell phones and accessories. If he doesn’t know the answer to your question, he will make sure he finds out. He is always my go to person! I highly recommend him!!”
“Me and my wife got phones at this store and Jason has helped us numerous times. We don't understand the technology very well but he has fixed every issue we have had. Go see Jason at 1st ave, he will get you fixed up and help you the whole way.”
“Looking for new services. Went to North side office. Taylor sales rep went above and beyond for us. Any services I need will go back to this store. Recommend asking for him. We left there totally satisfied with all his help.”
“Went to this location to get new phone and service. Got 2 phones and a tablet for about $100 a month. Tommy is a great guy and knows what he is doing. Also switched my information from old device to new device. I definitely be coming back in the future as well referring people to here.”
“Kenny was AWESOME! He did everything we asked and answered all of our questions. He even promoted the internet service over spectrum that my sister currently has to save them money that way. He noticed sports notification on her phone and changed the TV channel to the ball game for us while we waited for our phones to do whatever magical things they have to do to switch over. He was so down to earth and straightforward. I loved Kenny and will recommend him to anyone and will request to work with him in the future! I nominate Kenny employee of the month!!!!”
“Nice (“Niece” sorry if I misspelled your name!) deserves 10 stars for her help fixing my daughter’s phone after a call center rep completely ruined our account. The call center rep caused so much damage to our account that we had to get a new phone number and almost had to get a new phone they messed it up so bad! Niece worked diligently and was so persistent and patient even though my husband was beyond fed up with the entire situation. I cannot express our appreciation and gratitude to her enough, for all she did to help us. She was also working by herself and seriously knocked it out of the park, even though she had to call the same terrible customer service call center that created the entire mess multiple times because they had the power to fix it instead of allowing in store reps the privilege to correct these types of issues themselves. That in itself was frustrating bc Nice is more knowledgeable, capable, and competent than the entire call center she spoke to. Just trying to explain to the call center what they did wrong was a task in itself. Thanks again Nice! If we would have had to talk to another call center rep we 100% would have canceled our entire account, considering they messed up porting our number (we lost a number we had for years and had to get a new one), the call center rep mailed our new phone to the wrong address and we already had spent over 6 hours on the phone with the call center reps trying to fix what they messed up, but they only wasted our time and created more issues for us to fix. These call centers are so frustrating because they do not help any situation; they only make things much much worse! Thank goodness for local workers that are knowledgeable and eager to help like Nice. It’s a bummer though that so much time is spent dealing with terrible call center reps bc metro by t mobile doesn’t want to pay Americans to work in their company’s call centers. Seems to be causing more money fixing all of the issues these reps create instead of simply paying workers here a little bit more that will get it right the first time.”
“My staff person ALICE was kind and super helpful. Truly wanted to make sure what she was saying was understood. She took the time with me and made me feel good about doing business there. Thanks you!”
“Went to AT & T. West side Evansville. Switched our service from another carrier and got 2 new phones. Our Customer Service rep was Zach Bettag. He was very knowledgeable of the phones and walked us through the entire process. He answered all our questions and found us a great new phone plan. Highly recommend!!!!!”
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“Elijah deserves a raise! He was so meticulous and helpful with explaining the new things on my husband and I’s phones this morning. I will recommend him to everyone!”