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June 2025 by Ken Coulter
Excellent service for 25 years!
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June 2025 by gregory alan
I liked your old system much better. This new system sucks. It's proof that new isn't always better. In the future why don't you do some solid research, and make sure it works for your customers.
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June 2025 by Iolaire McFadden
I've been with First Internet Bank (of Indiana) for 25 years now. I signed in in 2000 after seeing an offer for something like $40 for opening a new account. The bank has been my main bank despite me living in another state. I've stayed with the bank because the online platform has remained simple and works well. My interactions with the banking people are infrequent, but I'm satisfied with each one. But most importantly, the website and app have always been able to fulfill my needs, and they don't bloat their product line or try to upsell me with other services. Good job.
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June 2025 by Betty
Decent interest on my savings account for business.
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June 2025 by Jordan Linville
Not recommended for a business account.
Too many issues to list. The SBA loan process was a disaster, we cannot see scans of checks deposited, online business interface is overall horrible, customer service often doesn't reply....just go elsewhere.
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May 2025 by Matthew Knepley
Great service and excellent bill pay interface
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May 2024 by Grant Costakis
I highly recommend using First Internet Bank.
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May 2024 by Christopher Wodock
Awesome bank with great rates!
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April 2024 by Chris Hutton
When I've gone to the location in Fisher's, everyone is very helpful. Even the agents on the phone are friendly and helpful.
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April 2024 by K Scott
First INTERNET Bank and you are completely unable to bank ONLINE! Positive: Friendly staff and that's it! Everything needs done by phone or snail mail. Typical wait time to pay on my cc is a 20-45 min wait to speak with someone and then an additional 15-25 min process where they have to read a manual on how to accept my payment. AND you can only pay your cc (by phone) with a cc and not a checking account. You can mail a check, but the 2 times I've done this my check gets lost and never processed. Awesome people, terrible bank!
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April 2024 by Lorenzo Hughes
They are located in a remote state (Indiana), but I gave them an opportunity anyway. Did not go well. Some very nice people who worked there tried to help me, however the policies and processes of this Indiana bank are unnecessarily onerous and outdated. Lesson: If going the regional bank route, stick to more progressive parts of the US, sadly. This bank is behind the times, but doesn’t know it.
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April 2024 by Ken Patterson
First started using FIB in 1999 when we were planning a move from California to Minnesota. We have had both personal and business checking and it has always been a pleasure.
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April 2024 by Brian McNutt
High Business APYs on CDs with friction free banking. Customer Service has been very responsive.
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April 2024 by Mark Elbaum
EVEN THOUGH IT IS AN "INTERNET" BANK, OWNING A COMPUTER IS NOT A REQUIREMENT IN ORDER TO OPEN AN ACCOUNT HERE. THE BANK WILL MAIL THE NECESSARY FORMS WITH A SIMPLE PHONE CALL. THE INTEREST RATES ARE COMPETITIVE WITH OTHER "INTERNET" BANKS THAT REQUIRE CUSTOMERS TO HAVE A COMPUTER.
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March 2024 by Diane Eddy
I have used this bank for years and they've always been helpful. The customer service is top notch. It is easy to use, normally. Update:I have just run into my first unresolved problem with FIB. I applied for a credit card yesterday, ;however, they declined my application. This has never happened to me before and, though I called and e-mailed I have not been able to find out exactly why, yet. It was difficult to find the credit card application online and had to resort to a chat to get to it at all. Disappointed.
