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November 2023 by Robert Carpenter
Freedom Mortgage bought my loan from Sirva Mortgage two years ago and has been a whirlwind of incompetence ever since. They have routinely mismanaged my escrow account and have failed to pay my homeowner's insurance two years in a row. This is, obviously, a nightmare.
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November 2023 by Shane Addison
Worst company out there they will take your insurance money after tornado and not give it back except in partial payments which wont allow fix house. Then they play game of switch you around in effort to make u gove up so they can keep money.
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October 2023 by Brandon Winstead
The worst people to deal with.
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September 2023 by Paul Mart
I would not trust my money with this company at this time I will update my if anything changes they got people working for them that takes everything personal when you complain about the job that is getting done and they will disrupt your life don't trust them maybe they will change one
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August 2023 by Robert Zaenglein
Refinanced with Freedom Mortgage. They messed up and put me into a FHA loan instead of a conventional. So I cannot remove my PMI. Also messed up my escrow. Refuse to fix any of it. Have wasted countless hours on the phone trying to get them to fix their mistakes to no avail. Look elsewhere for a mortgage! I would give them 0 stars if I could!
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August 2023 by Ryan Lewis
Avoid at all costs!!!!!!!!! After reading the reviews, it seems they treat customers the same way they treat employees. If you are a Veteran, do not consider this lender. I used New Day during a refinance and they transferred my loan to these people. They will not transfer your autopay and are very bland in the description on how to get setup on their portal to ensure continuity. Be prepared to pay for EVERYTHING, even $30 to request a pay-off quote through the online portal.... Stay away, they are on the cusp of predatory lending.
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July 2023 by Adrian Pereira
I'm currently on the 7 month of a 7 month deployment. My mortgage increased $100 form the $4130. instead of applying my auto payment for the past 2+ years or cancelling it. My payment was set aside and I was sent to collections. Long story short good bye 790 credit score and hello mid 600's. This is the type of service that I received after 2+ years of early payment. Thanks for the welcome home present! BTW I'm still waiting on an email after you tried to rush me off the phone when you received my payment.
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July 2023 by A Sc
You don't want to work at this place. It was the worst workplace I have ever been in. The manager and the team lead of the document scanning/ mail room department at this company in Fishers, Indiana was the absolute worst.They will verbally harass and mistreat employees they don't like. They will yell and scream at you if you don't meet their random production numbers. It was a truly a living nightmare being in that workplace. The worst thing is that I see now that the team lead and manager have both been promoted. Stay away from this place- they tolerate and even promote verbally abusive staff.
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May 2023 by Robert Martinez
How is this place still able to operate. If I could give it less than one star I would.
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May 2023 by Missy Harris
They refuse to allow me to pay my own homeowners insurance and continue to use false information to justify why they won’t allow me to pay it. So they continue to raise my mortgage payments over 200.00 extra dollars. I paid my homeowners insurance and my insurance twice with two different companies told them that no action needed on their part. They sent them a check anyway. I just paid them over 2,000 dollars from where they sent checks to my insurance companies when they didn’t have to. Now they are saying I still owe them over 1,000 for future payments of homeowners insurance. With me paying my own homeowners insurance my mortgage payments would be over 500.00 a month verses over 800.00 a month. My mortgage continues to go up due to my homeowners. However I want to pay it myself which I did but Freedom Mortgage will not allow me to. The company do not look out for the customer’s welfare. It’s all about their gain.
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May 2023 by Robert Violante
This company deserves better reviews. I pay my mortgage on-time each month. Their online portal/website is comprehensive and can answer every question, including making payments of all kinds. (Mortgage, escrow, etc.). Finally, they send tax related information in a timely manner. What more do you people need?You will have issues with this company if you yourself have issues. If you don’t listen or pay attention during closing, don’t pay your bill on time, or expect these people to do the impossible for you, then you’ve created the problems. You are 1-star person in a financial sense, and leaving a bad review is just projecting.Oh, and any time I have called, they have been easy to communicate with. Coincidence? I think not.
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April 2023 by RL RL
Thieves! So, many of their customs have had to foreclose on their homes due to their lies during and after Covid!!! God doesn’t like ugly!!’m
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April 2023 by Ruth Houghton
Just awful experience with customer service. Be prepared to be on the phone waiting a long time
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December 2022 by thegonz701
They randomly added an insurance I didnt need for $700/month more
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December 2022 by Anjel Highbaugh
No help!! Very bossy and rude…wouldn’t recommend this company for mortgages at all they lose them alot
