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September 2023 by Google user
Asked for lost/stolen coverage and Greg sold me Verizon Home stating it covered lost/stolen. It does NOT. Had to spend 30 minutes going around with Asurion to get that clarification and get it cancelled. Had gone to this location before and had a great experience with a different rep.
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June 2023 by Paul W
Thank you to Justin and De'Antea for the help and great customer service!
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June 2023 by JOSHUA PIAZZA
Worst service by Paul if that's his name. Big guy with a beard. Had no interest in helping me because it was not a purchase. Just get rid of the stores. They never are interested in helping if they don't get to make a buck off you.
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April 2023 by Wasim Almakki
Most of the employees in this store are dishonest. I purchased a device with a premium plan from this store eight months ago and I was told from DeeAnte that I will receive a $500 gift card in my mailbox, and I did not receive anything. Whenever I go there to ask about the gift card they create a new story with a new scenario. I was there today to see what happened and I was told that the gift card is expired because I didn’t go online to redeem it!It is all about advertising and getting commission from customers, period.
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March 2023 by Jordan
Chris is the man!! Answered all my questions technical and otherwise, set me up with a great purchase, and even stayed past closing a bit to complete my order. Rock Solid Customer Service. Good Job Chris.
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January 2023 by Tim Watts
Two visits to this store and neither time was worth the trip. Had an account issue they couldn't correct and was told they couldn't help so I couldn't add watches.. ..next visit was to discuss account options and was directed back to the Verizon website. I know there is a website, I came into to the store so I didn't have to go to the website and actually interact with person about my account. Funny part was, I ended buying all new phones, adding watches, and upgrading my plan with a phone representative. Not sure if they make commission or not but if so, I would of been an easy sell. I agree with other posts, if you are an existing customer, this place is not for you
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January 2023 by Chuck Albaugh
Awesome customer service. Keegan went out of his way to make sure our exchange was smooth and simple. A far better experience than ordering online.
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December 2022 by Jeff Gross
Had a great buying experience at the Fishers Verizon store. Put off getting a new phone for months based off experiences at other phone stores. Collin made it super easy and way quicker than I expected. Looking forward to playing with my new Galaxy S22! Thank you!
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August 2022 by Corey Plunkett
Friendly environment Great customer service Was very helpful
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August 2022 by Joanne Weber
Jordan was fantastic, patient and helpful. Made the upgrade process super easy
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July 2022 by Mike Dunagan
There was no line which was great, but the staff were friendly and very helpful
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July 2022 by omar mannaa
Jacob was really enthusiastic and helped me select a new phone. Jacob was really knowledgeable as well despite me being there right before they close.
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July 2022 by Melanie Rea
Red head guy has the worst customer service we could've ever experienced in a Verizon.
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January 2022 by Shelley J.
Disappointing experience. Customer service associate was friendly but was not well educated on available options. Lack of knowledge resulted in extra time and hassle. On the positive side, we discovered the website was user-friendly and we were able to make the desired change ourselves.
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January 2022 by Cole
Hours posted on Google says you're open till 5:30 p.m. on Saturday. I show up at 5:00 and there's an employee physically blocking the door saying they're closed.
