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January 2024 by woodce01
Great job
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January 2024 by John Haseltine
Perfect experience. So great so good with the roadside services.
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January 2024 by Babi Thomas
Not the same AAA we are used to. The staff and manager were so unprofessional I thought I had the wrong number. They told us this summer it would be the next day before they could help, they told our son and daughter the same thing. Not only are the people rude on the phone there is no service available. We will probably cancel our membership and the two memberships we bought our adult kids.
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November 2023 by Debbie
11-15-23 AAA @ FT Wayne office. Austin was so Helpful, Kind, Professional & Pleasant to work with today per phone call !THANK YOU AUSTIN (+:AAA simply makes me feel a little bit safer on my Travels !!
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June 2023 by Jin Kwon
Tow truck never came, AAA couldn’t do anything. They recommended I don’t call the tow company because they are sensitive. Zero help from both my calls. One star is for how easy it was to cancel my membership
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June 2023 by Neat
I found Lisa to be condescending and unprofessional. She asked me 'what my mother thinks' about my traveling internationally. She also implied that I am too young to be traveling internationally, and when I informed her that I am 28, she doubled down on her comment, saying that 28 is still young. Two stars because despite her interrogation and condescending remarks, she completed the task at hand.
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May 2023 by Tony
Called at 1pm. They told me 45-1hr tops. It's now MIDNIGHT and I'm still up waiting. Also, the phone customer service was unkind and very rude (manager). They cancelled my 1st tow without any courtesy call after I already waited for 6hrs! They finally called a back up driver and now they can't get a hold of him. It took them 4 drivers in which I was not towed until 10am the NEXT DAY. Whats upsetting is I just renewed my membership earlier that same morning for $162!! Have a great day.#21Hrs #ImStillWaiting
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May 2023 by Juan A. Sanchez Sr.
Been waiting for 12 hours for my car to get picked up. The first request was canceled mysteriously this is the most horrible service I ever had from Triple A
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April 2023 by Linda Mickle
On time , curiosity call prior to showing up, never no problems with AAA or they're service they sent out
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April 2023 by Aye Min Zaw
Won’t let me cancel policy. The agent doesn’t sound friendly at all. My policy start April 7 therefore I make a call today April 5. There are 2 days ahead to cancel. I just don’t get it.
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November 2022 by Tonia Douglas
They will truly treat you as their own family with the upmost respects and honor.You definitely cannot go wrong with this AAA insurance team...They should invent traveler's for the client who goes from state to state.
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September 2022 by T H
Would not recommend. The last two times I have used them, it took more than three hours to get someone out to me. This time I called around 6pm.. 930 comes around so I call again, only to be told that my request was never even put through (second time that has happened btw).. so rescheduled at 930.. 12 am comes around so I say f it and go to sleep. Wake up and noone ever shows up or texts or call me or anything. Called them again today at 930 am. They give the usual 60 to 90 minutes,. 12 pm comes and nothing.. not two minutes after canceling I get a call telling me that someone will be here within an hour. Now i dont have time because i have to go to work. Will be outsourcing a solution???
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September 2022 by Norma Scheele
Was disappointed to find no one there to assist "walk ins" for Travel Planning help. Only one travel agent exists at the office at is available by appt only.
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August 2022 by Denise Selg
Very friendly gave good advice their home owners policy was the cheapest with more coverage.
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May 2022 by Xyn Savier
Terrible service. Waited around for two hours for a driver to come unlock my car. Called around just to be on hold for 30 minutes and no one ever answer. No one ever came and I had to call elsewhere when I’ve already paid for the service. Would not recommend.
