Chase Bank receives reviews highlighting both exceptional service and some frustrations. Many customers praise the employees, describing them as friendly, nice, courteous, efficient, and professional. Specific mentions include staff who provide exceptional service, go above and beyond, and demonstrate dedication, thoroughness, compassion, and unwavering commitment. They are noted for making transactions smooth and fast. However, other reviews point out significant drawbacks. Some customers express frustration with savings interest rates, calling them a joke. The closure of local branches is also a common complaint, requiring longer drive times to find an open location. Additionally, there are occasional criticisms of ATM reliability, with machines sometimes unable to dispense cash at inconvenient times. These factors lead some to consider looking into alternatives like credit unions.
Very polite staff, they did everything and helped solve the problems
September 2024
Great people
Trash outside is awful needs cleaned up.
April 2024
Tori Is always helping me out when I come in and do deposits for my job. Not only her but the rest of the staff are so friendly and make transactions smooth!
