These reviews of CVS highlight a mix of positive and negative experiences. The store operates 24 hours, which is appreciated for late-night prescriptions or shopping needs, although this sometimes results in longer wait times for medications. The staff are generally described as great and willing to work with customers, even if the wait for prescriptions can be slow. Some customers noted difficulty with the CVS app, which was incompatible with their phones, making it hard to check prescriptions. Availability of products varies; while some items like vitamins are limited or out of stock, nearby CVS locations help fill those gaps. The store can be quiet during peak mornings, but at times, customers found the wait time for prescriptions to be slow and the prices a bit high. Some customers experienced poor customer service, describing the staff as disinterested and difficult to find, with minimal assistance and a lack of greeting. Despite these issues, customers still consider CVS their favorite store and plan to return, though they wish for more effort from employees to improve the shopping experience. Overall, CVS offers convenient 24-hour service with friendly staff, but improvements in staffing, product availability, and customer service could enhance the experience.
Love the staff. However was very hurt and disappointed by the response I received from CVS Headquarters. I accept your apologies, Age 86 handedcaped customer.
July 2026
I came to the pharmacy today with a complicated situation for a hospice patient where our administrative error did not make it any easier. The team was incredibly helpful even when they were swamped with customers. Their kindness and support will forever impress me. Thank you!
July 2026
Considering this is the only 24-hour CVS in Fort Wayne this place is always busy but they do their best to get to you as fast as possible on the staff is very friendly and helpful
