FedEx Ship Center in Fort Wayne, IN provides packing supplies, boxes, and FedEx shipping services, including expedited, standard, and economy options. Customers can have shipments held for pickup or schedule residential deliveries. The staff are frequently described as very friendly and capable of giving great customer service, even in difficult situations. One employee was specifically commended for going above and beyond to solve a problem, saving a customer a significant amount of money. The location offers parking and road access, but some customers note it is not convenient and the access road has severe potholes. Supplies are kept behind the counter, requiring staff assistance. The center sometimes runs with a skeleton crew. A separate compliment highlights a FedEx driver who performed a heroic act, helping rescue a person trapped under a car. While the main 800 customer service line received mixed reviews, the in-person service at this location is consistently praised for being helpful and professional.
