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“Jay at Verizon was fantastic to work with. He was friendly, knowledgeable, and made the whole process quick and easy. He explained everything clearly and made sure I got exactly what I needed. Great customer service — highly recommend asking for Jay if you visit this store!”
“Jay at Verizon was fantastic to work with. He was friendly, knowledgeable, and made the whole process quick and easy. He explained everything clearly and made sure I got exactly what I needed. Great customer service — highly recommend asking for Jay if you visit this store!”
“Pierre West at the Dupont store was super helpful! He was patient, good humored, and solved our problem with the T-Mpbile router. You can't ask for more from a service person.”
“Absolutely a fantastic customer experience!. Tony is a fantastic manager. Taylor helped me with a warranty job because my phones keypad stopped working. Both went above and beyond to help me. Kudos to them! I’ll definitely come back!”
“Had a problem with my phone crashing. Staff was amazing and stayed with me through the whole process of transferring my data to my new phone. My new favorite store.”
“We have always had great experience with this store. Russell is fantastic! He goes above and beyond for his customers and is very knowledgeable when it comes to technical stuff.”
Open 24 hours
1616 Directors Row, Fort Wayne
Internet Service Providers
“Went in today and had huge account lockout issues from getting a new primary number. Phone CSR wasn’t helping me and so I was paired with Kimaree. She was patient and knowledgeable and helped me get my account unlocked. Would recommend getting any phone questions/services through her.”
“Stopped in to get a screen protector replaced and looked at some other options. Cain was great to work with and you could tell he enjoyed his job. Will definitely be back.”
“Stop in to Verizon Orchard X Chermo burritos at the door with a big smile and a pleasant attitude, he gave us great customer service listen to our needs. Joked with us, and me and my wife very happy with her new work phone she needed. Even did a number swap on everything for us. If you go to Verizon Orchard X make sure you ask for Chermo, he's awesome if you give him a five-star rating. Thanks for all your help Chermo.”
“Andrew was the best I’d definitely ask for him next time I go he was super helpful and actually took the time to find a way to help me out he was very patient and resourceful!!”
“The manager (Lexy I think) was great. I had clicked on something that I shouldn't have and messed up my phone. I stopped in, she took a look and after a few minutes, had it restored to like new. No pressure about upgrades and didn't make me feel stupid for doing something I shouldn't have. I will be back to her store. Thank you! Great service!”
“Was so happy to be in and out just trying to get a transfer pin number for my phone number not happy with Xfinity but this store was very friendly and very easy to get to transfer pin Xfinity screwed me out of my old number though I couldn't get it to transfer when I got my new phone with a different carrier I will never go back to Xfinity the customer service phone line is horrible and it's impossible to get someone on the phone they also cheated me out of a free month and my phone was stolen took me a week to get a new one had to call them to activate it and they activated the stolen phone it's ridiculous what a pain it was working with them they really need to get a better system going if they want to keep customers”
“Had Lloyd installing, went smoothly, internet 500mbps upload and download when testing hard-wired. Would be a 5 star if frontier was able to facilitate same day or next day burying of the line. Said 2 weeks which makes mowing a bit more of a difficult task and feel bad for neighbors who get back of yard it goes through.”
“They helped me upgrade my Internet to a faster speed for the same price. I’m paying now. They also helped me get a faster modem to handle that Internet. Also, in the past, I’ve come to them to upgrade my cell phone plan, and they’ve been extremely helpful. I would highly recommend these people. If you’re looking for an upgrade either on your Internet or your cellular line, definitely reach out to them. There are the people to go to, and they have excellent prices.”
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“Jay at Verizon was fantastic to work with. He was friendly, knowledgeable, and made the whole process quick and easy. He explained everything clearly and made sure I got exactly what I needed. Great customer service — highly recommend asking for Jay if you visit this store!”