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“I went to purchase a new IPhone June 27.Daniel was very helpful and got me set up with a new IPhone. He saved me some money on my monthly invoice. I appreciated the good customer service.”
“Wonderful visit to Verizon today jay has given me the best service I’ve ever got at Verizon I highly recommend talking to jay. I’ve been at all ftwayne Verizon and this is the best chapel ridge or New Haven ask for jay for best service.i think I would have left Verizon if it weren’t for jay!?”
“Our experience today was extremely smooth thanks to all the associates. Nick, Mal, Jeremiah, and Trace all contributed to our smooth transfer and kept us engaged the whole time we were in the store. Keep up the great work and we will continue to be returning customers to T-Mobile!”
“Jaden said “ Hello” which Verizon could not do! Couldn’t even get a wave or a head nod from from Verizon. Jaden was knowledgeable friendly and knew his craft. You could tell he didn’t see this as a job. He comes to work to work. He needs promoted with accurate pay promptly. Or I can’t promise our company won’t come and try to take him. People like him are hard to find if you don’t hold onto him somebody else will pull him from your store. Guaranteed. He’s a miracle in motion you better hold onto him.”
Open 24 hours
1616 Directors Row, Fort Wayne
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“Had a problem with my phone crashing. Staff was amazing and stayed with me through the whole process of transferring my data to my new phone. My new favorite store.”
“We have always had great experience with this store. Russell is fantastic! He goes above and beyond for his customers and is very knowledgeable when it comes to technical stuff.”
“The staff was kind and helped resolve my issues after agreeing something was wrong, they walked me through everything and I had a pleasant experience, I’m not sure who helped me but one was maybe a manager? I didn’t really catch names ?”
“Went in today and had huge account lockout issues from getting a new primary number. Phone CSR wasn’t helping me and so I was paired with Kimaree. She was patient and knowledgeable and helped me get my account unlocked. Would recommend getting any phone questions/services through her.”
“After spending endless hours on the website, trying the chat feature, tried calling their sales team to open up a brand new line of service all it really took was to go into the store! I had a great experience back to back days and Mackenzie G. Was seriously amazing! She had a great personality and was very knowledgeable about what she did for your job. I would recommend skipping out on all the “easy” ways of doing things online and doing things on apps and just take a stroll to the store on Illinois road. Seriously I was in and out with numbers to think of the first night, ensured my credit wouldn’t be ran over and over again unlike what happens online, and she had it all saved for the next day. I walked in and was out within 30 mins and that was starting an entirely new plan and service with the company. Thank you so much Mackenzie, I truly hope your higher ups see how well you do with the task at hand. Thank you! 10 stars for sure!! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️”
“Stopped In today . Spoke with a manager named Joseph , super nice guy very helpful and informative. So I’m leaving 5 stars for what would be a zero star experience for Verizon as a whole . Joseph actually made me feel a little bad for canceling all my lines and switching to AT&T pre pay because I feel like if I solely worked with him the entire time and not unknowledgeable reps that try to push new lines, upgrades, services I wasn’t there for and no help if not doing any of these things, I would have likely stayed a Verizon customer . Thanks for the help Joseph 5 star manager for sure .”
“The manager (Lexy I think) was great. I had clicked on something that I shouldn't have and messed up my phone. I stopped in, she took a look and after a few minutes, had it restored to like new. No pressure about upgrades and didn't make me feel stupid for doing something I shouldn't have. I will be back to her store. Thank you! Great service!”
“I love Xfinity. I switched my phone service about 6 months ago ago because it was way cheaper than AT&T.
I had issues with my phone and Chrys helped me on a time crunch, replaced my SIM card and service is good as new. Thank you Chrys!!”
“Had Lloyd installing, went smoothly, internet 500mbps upload and download when testing hard-wired. Would be a 5 star if frontier was able to facilitate same day or next day burying of the line. Said 2 weeks which makes mowing a bit more of a difficult task and feel bad for neighbors who get back of yard it goes through.”
“Had Verizon for over 6 years. Decided to switch our family plan over to Xfinity since we already used them for other products and the monthly fees were drastically less. Unfortunately when switching the service over the Xfinity telephone rep did not mention we would not have cell service until we receive and activate the new eSIMs. We were out of town when this happened and had no phone or WiFi service. We finally found an Xfinity store in Fort Wayne, IN. We arrived shortly before their closing time. But Seth quickly identified the issues and even stayed open past their operating hours.”
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“It is my sons birthday and Daniel the sale rep really helped be save money and discounts on my bill overall. I got a new iPhone 14 for my son. Very kind and understanding. He really help me get the most for my money. Thank to him and thank to Verizon.”