ProFed Credit Union is highly appreciated for its friendly and helpful staff, who treat customers like family and go the extra mile to assist with banking needs. Customers praise the excellent customer service, noting that staff members are professional, patient, and kind, ensuring questions are answered promptly and properly. The credit union has been trusted for many years, with some customers mentioning over 20 years of positive experiences without any negative interactions. ProFed also actively engages with the community by organizing giveaways and events, showing a genuine commitment to giving back. The branch is conveniently located on St. Joe River Drive, across from Concordia High School, near the St. Joe River and Ivy Tech Community College. The lobby is open Monday through Thursday from 9:00 am to 5:00 pm, Fridays until 6:00 pm, with Video Tellers available Monday through Saturday for added convenience. Customers appreciate the easy access to surcharge-free ATMs, online, and mobile banking services available 24/7.
Gaylan Troutner did a great job. She worked our group in and got our new officers fixed up so they could function online and with debit cards. She was pleasant and knowledgeable. Couldn't have asked for better service.
June 2026
Great place love going to the tin caps game like hanging out with friends
June 2026
I love the ticket giveaways and so do my kids they loved going to TinCaps games
