The Great Escape Ft. Wayne is noted for its helpful staff and quality merchandise, making it a recommended choice for outdoor furniture and accessories. Customers have praised the store for its attentive service, particularly highlighting the efforts of the store manager, who has been described as professional and responsive. Many shoppers have had positive experiences when purchasing items like patio sets and umbrellas, with quick and easy pickups upon arrival. However, some customers have faced challenges, particularly with hot tub purchases. Issues arose when customers required assistance regarding the operation of their hot tubs, as staff members were unable to provide sufficient guidance or support. One customer expressed frustration over the lack of knowledge about hot tub maintenance and operation, noting that the manual received was incorrect. Despite these issues, the store has made efforts to address concerns, such as offering replacements for defective items. Overall, The Great Escape Ft. Wayne offers a variety of quality outdoor products and has a reputation for customer service, though experiences may vary depending on the specific product and the assistance required. The store remains a popular destination for those looking to enhance their outdoor spaces.
Quality Patio Furniture! They have so much it was hard to choose, but I’m very happy with my purchase and experience
November 2023
I went in to the Ft Wayne store to look for a part that goes on the bottom of a tropitone bar stool that we purchased this summer. A young lady found one piece which was what I needed. I really appreciate the help. Thanks Dick Parks
May 2023
We enjoyed working with Josh, store manager. He was very helpful and professional. We would recommend The Great Escape to our family and friends.
