The UPS Store #4339 in Franklin is a friendly and helpful local business located in the Kroger Shopping Center. It offers a variety of services including expert packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, and faxing. The staff is known for their positive attitude and willingness to go above and beyond to assist customers. Many customers appreciate the caring and team-oriented approach of the team members, with specific praise for staff members who handle tasks with patience and professionalism. The team is proactive, ensuring packages are delivered correctly and on time, even making special arrangements when issues arise. Customers often comment on the staff's dedication and the store’s excellent customer service, describing it as a model for other locations. Despite occasional long lines, customers feel well taken care of by staff members who handle busy moments with calmness and respect. Overall, this UPS Store is highly regarded for its friendly service, helpful staff, and commitment to meeting customer needs.
Shana was very knowledgeable and helpful as this was my first time shipping with UPS. She had other customers in line but never rushed me or the process and took her time to make sure I understood everything including all my options. Highly recommend
May 2026
Shana was patient and kind. She always has a smile on her face, which makes all customers feel welcome upon entry.
May 2026
The associate was very pleasant and helpful in shipping my packages. With that said the fees charged for packaging and services were double the cost of the shipping itself. Pricing does not match the product provided so I will not continue using UPS Store.
