The UPS Store #4339 in Franklin is a friendly and helpful local business located in the Kroger Shopping Center. It offers a variety of services including expert packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, and faxing. The staff is known for their positive attitude and willingness to go above and beyond to assist customers. Many customers appreciate the caring and team-oriented approach of the team members, with specific praise for staff members who handle tasks with patience and professionalism. The team is proactive, ensuring packages are delivered correctly and on time, even making special arrangements when issues arise. Customers often comment on the staff's dedication and the store’s excellent customer service, describing it as a model for other locations. Despite occasional long lines, customers feel well taken care of by staff members who handle busy moments with calmness and respect. Overall, this UPS Store is highly regarded for its friendly service, helpful staff, and commitment to meeting customer needs.
When I was at the store on 8/25/2026 Mattie was my 'person'. I had only been there one other time and that 'person' was rude. Mattie made up for all of my negative thoughts about the store. Mattie was friendly, helpful, and professional throughout my transaction. She is the reason for my '10' rating.
August 2026
Mattie was an excellent representative and was incredibly helpful to me and met my needs. Great place!!
August 2026
Mattie did an excellent job at Franklin UPS store & I would highly recommend UPS Franklin for your shipping needs!
