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February 2024 by Aman Verma
Rude workers
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January 2024 by Dana Walker
DO NOT print anything at this UPS location. I placed an online order for printing which was scheduled to be picked up the next day. I showed up to pick up the order and they did not even know the order was placed. They then tried to print the order on different paper than I paid for and when I asked for a refund, they could not offer it.They told me I could come back later and pick it up before they close. When I did, the order was still not complete.Still waiting on my refund and will never go to the location again. I printed at Staples in Greenwood instead where they were able to complete it faster, with better quality, and at a cheaper price.
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January 2024 by Chastity Smith
Without any question, the staff was very willing to help my paperwork on stationary. That was difficult to use Corey. Did an outstanding job and the other staff Was very caring, great team work.
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January 2024 by Matthew Correll
Great customer service!
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December 2023 by Jodi Ingle
Very courteous employees there!
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October 2023 by Mindy Heagy
Anytime I go to a UPS store. They are always quick and friendly. They have the best customer service!
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October 2023 by Christine Bedell
Incredibly friendly and knowledgeable staff.
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October 2023 by Paul “PaulMFCollins” Collins
Always friendly, fast service
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August 2023 by A K
the notary does not work during business hours
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August 2023 by beth chesser
The line was long but Stacey handled everyone like a pro! Pleasant, helpful, calm, and respectful. I goofed on an Amazon return and she was so patient with me. There are others who work here that are as great too. This store has a wonderful team. This UPS store could be a model for others. 1 million thanks!
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July 2023 by jebathga
Store Closes at 3pm on Saturday ...That wouldn't be a problem except the UPS driver now out for delivery with my package doesn't know this. Why? I call the store to ensure my only option is wait till monday and she tells me she doesn't know what to do and cant tell me what to do because, she is new and everyone called in sick. Omg, just do everyone a favor and go out of business. Everytime I give this carrier and this drop location another chance they fail at every turn.
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March 2023 by gwrulz
ALWAYS smells like raw sewage in there for last 4 months.P-U
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January 2023 by bryanbennett davenport
Went into this store yesterday to send a package to a client. Was advised that the package would be at the client's doorstep by 3:30pm on a specific day. When I checked with UPS tracking, UPS tracking stated package would be there by 9PM. As the location was a business, it was necessary that the package be delivered before close of business. Call UPS customer service no help to be had there. Called the Franklin store, April, the store manager, made the necessary arrangements to be sure that the package would be at the customer before close of business. Thanks to April for fixing a problem.
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October 2022 by David Estridge
The website shows 6:30 pm for last pickup. Not true
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August 2022 by IndyMom
They list closing hours as 7 pm and consistently close early, very poor customer service! Me and two other customers here at 6:40 and closed already!
