Cell Phone Stores in Goshen, IN

“Koby Lundy ⭐⭐⭐⭐⭐ I recently had the pleasure of dealing with Verizon's customer service, and I must say, the experience was nothing short of exceptional! From the moment I got in touch, the representative was attentive, knowledgeable, and genuinely eager to assist. They not only addressed my concerns with efficiency but also provided helpful tips to enhance my service experience. The patience and understanding they exhibited were remarkable, making me feel valued as a customer. It's rare to encounter such dedication and professionalism. I left the conversation feeling fully satisfied and confident in my choice to stick with Verizon. Kudos to Koby for outstanding service that truly sets the bar high!”

“I came into the store to see about an upgrade. Bridney McCain was so helpful in that process and I knew when it was time to activate and transfer from my old phone to my new, I'd be back for her to assist. Thanks to Aliyah Rosales and Alexis Hillebrand too. These three women were fun and did everything they could to finally transfer my photos, apps, contacts and messages. It was a pleasure to watch them work. Thank you!”

“Guys are super helpful here rather than going to Warsaw I'd travel here,my problem was solved immediately where as I have visited the att in Warsaw commons 7 times!”

“Nancy helped me figure out what kind of phone to get, and even suggested the cases I could get, and put the screen protector on. She was efficient without being pushy, which I really appreciate.”

“Sick of my carrier I walked into this place during a winter storm. The young lady, Crystal, was so helpful. She went out of her way to get me the best coverage and price. I would definitely recommend. And so far their service is superior to my previous carrier by far.”

“Just wanted to say that Jair and Jocelyn were fantastic, very knowledgeable and customer friendly. I got exactly what I needed, no hidden fees or anything. Highly recommend ?”

“I don’t usually take the time to write long reviews, but my experience at Cricket Wireless with sales advocate Krysten was so exceptional that it honestly deserves to be talked about. From the moment I walked into the store, she made the entire process feel effortless, friendly, and surprisingly fun — which is not something you can usually say about dealing with phone plans.
Krysten greeted me with the kind of energy that instantly puts you at ease. She wasn’t just polite; she was genuinely warm, upbeat, and clearly passionate about helping people. She asked the right questions, listened to what I actually needed, and never once tried to upsell me on something unnecessary. Instead, she broke everything down in a way that made sense, explained all the options without overwhelming me, and made sure I understood exactly what I was getting.
What really stood out was how knowledgeable she is. You can tell she knows Cricket inside and out — plans, promos, devices, add‑ons, coverage, everything. She answered every question I had with confidence and clarity, and even brought up things I wouldn’t have thought to ask. It felt like talking to someone who genuinely wants you to walk out with the best possible setup, not someone just trying to make a sale.
On top of that, Krysten has this amazing mix of professionalism and personality. She’s funny, relatable, and makes the whole experience feel personal instead of transactional. She took the time to make sure my phone was fully set up, transferred everything over, checked that all my apps were working, and didn’t rush a single step. She even gave me tips and tricks to get the most out of my service.
By the time I left, I felt confident, taken care of, and honestly impressed. It’s rare these days to find someone who goes above and beyond with this level of consistency and enthusiasm. If every customer service experience was like the one Krysten provides, the world would be a much happier place.
If you’re thinking about switching to Cricket or just need help with your current service, go see Krysten. She’s the kind of sales advocate who turns a simple errand into a genuinely great experience. Cricket Wireless is lucky to have her, and customers like me are even luckier to cross paths with someone who takes so much pride in what she does.
Five stars isn’t enough — she deserves ten.”