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“If you utilize the location on South Emerson and left unsatisfied with the customer service you experienced, it is well worth the time and gas to drive to this location. The experience is like night and day. The staff listen to your needs, are compassionate, and you feel that you're communicating with a sincere human versus talking to a robot with limited answers.....true story. If nothing else, if you have lost a loved one that banked particularly with this location, good luck. More than likely, you'll not receive the assistance you need to have closure for your deceased loved one. I advise knowing upfront what you need on hand and the time needed to complete closing an account before going inside. They will have you come back multiple times due to the lack of sharing the necessary information the first visit. Avoid South Emerson location if you can.”
Atms
Atms
“I have never had an issue at this First Merchants or any other location. They have always provided prompt and friendly service. I have banked with them for about 15 years, maybe more.”