-
March 2025 by Richard Davis
Always busy and no parking.
They need to move to a new location
-
March 2025 by Terry Harriman
check in was kind of confusing since I made an appointment i didn't think i had to check in sonce i didn't the time before
-
March 2025 by Terri Zook
So regarding my professional opinion now đas I left them a really bad reviewâŚ..which I truly hate to do unless it is truly warrantedâŚ..I had to make another visit just last week to the Xfinity Store and to my surprise it was all better than Good âŽď¸
-
March 2025 by Miranda Van Horn
Wish I didn't have my account here
-
March 2025 by Steven Jackson
It's a nice store
-
February 2025 by Ryan McCarty
Had to return some equipment and one of the reps, Steve, was a big help. It was the end of his shift and he was upbeat and knowledgeable. I left with everything taken care of and happy with my experience, even in a busy time of the day.
-
February 2025 by Dark Star
Need: ( Better Managers)
Time management skills:
Everyone can not take a break; when you have a full store of customers.
Parking area:
Xfinity Mobile Trucks: Should not park in front of the store; taking away customers' spots.
Waiting area:
Need better seats for customer's
-
February 2025 by William âBillyâ White
We set up xfinity service over the phone. I went to the store the next day to pick up the equipment which was super easy and convenient!
It was like being in a phone store or an electronics department at Best Buy. Lots of available staff and my wait was short.
-
February 2025 by Grant Ogburn
The store employees are fine, and generally know what they're talking about. But they have no power to control anything beyond selling things. The call center has no idea what is going on, gives out incorrect information, is unresponsive to chat messages.
Was charged an early termination fee and was told 6 different times over the call center that it would be waived since I moved out of a serviceable region. Visit a store to find out that all 6 calls were a complete waste of time and energy. 30 minutes apiece minimum battling through the horrendous AI system that doesn't want you to speak to a representative. Whole process took 2 months and missed out on AT&T's promo to pay the termination fee because I falsely believed that it would be waived by Xfinity. NEVER coming back.
Now trying to pay the ETF to avoid collections and the payment portal is throwing an error, and the call center keeps sending me the same link to the busted payment portal. 5 more episodes of banging my head against a wall with a call center that knows nothing. The amount of time wasted just to avoid being sent to collections over something as ridiculous as miscommunication over an ETF is infuriating.
-
January 2025 by Hans Wind
Sitting here waiting for 2+ hours to get a phone's carrier lock removed, when it shouldn't have had one in the first place. Nobody here but me and one other customer, and all the reps are playing around and talking instead of working. I shouldn't have expected any more from America's worst company.
Edit: automated responses to reviews do nothing. Only further proof y'all are lazy and inattentive to customers.
-
January 2025 by Shera
Please donât come to this store, they donât know anything. They will just keep you waiting, talk rude and they donât care about helping their customers.
-
January 2025 by Hannah Smith
I went to Xfinity to switch to another plan. The person who helped me was very kind and did not pressure me into buying more than what I came in for. I have been an xfinity customer for years, but needed a different plan with a lower bill.
-
January 2025 by Steve Fansler
Tried to talk to someone on Phone and never could speak to anyone
-
January 2025 by L Interpreter
They aren't deaf-friendly, even though I informed them I am deaf. They skipped me by using their voice to call out the names. Also they have too many barriers in way with all the biggest TVs to commercialize their company to block the view to watch for anyone to call my name.
-
January 2025 by Batman
I came in the store waited 45 minutes just for Josh to refuse to do his job. I had 5 lines I was transferring in and buying 3 new phones and was turned away and he didnât even attempt to process any of it. I guess it was too much work for him
