Storage Rentals of America has received a mix of reviews highlighting both positive experiences and areas for improvement. Customers generally find the units to be nice and suitable for their needs, with some praising the professionalism and helpfulness of staff members like Melissa and Matthew. These employees are described as professional, patient, and very helpful, making the rental process easier and more comfortable for customers. One reviewer appreciated how smooth and straightforward the process was, emphasizing that it was the easiest rental they had ever experienced. However, there are notable concerns regarding communication and organization. Several customers faced issues with incorrect or unclear information, such as not receiving the full address after reserving a unit or being directed to the wrong location. One customer experienced frustration with poor communication, delayed responses, and difficulty transferring units, which caused inconvenience during urgent situations. Another customer had a negative experience due to staff unfamiliarity with the area and incorrect unit assignments, leading to wasted time and frustration. Despite efforts by staff to assist and resolve issues, some customers felt that the communication could be improved significantly. Overall, Storage Rentals of America offers clean units and helpful staff, but customers suggest that better communication and clearer information would greatly enhance their experience.
Rough start with a few small issues . But Kentucky kim came to the rescue . She’s the best !
May 2025
The Hebron IN location is clean & quiet. I recommend this location, no bugs, no moisture and great customer service
October 2024
I had the pleasure of working with Matthew over the phone for my rental and he was always professional and patient waiting for paperwork to come in by email and worked with me making sure I understand the contract. Think you again Matthew
