Budget Car Rental, particularly at the Castleton location, is known for its amazing customer service and competitive rates. Customers appreciate the fast and friendly service, making the rental experience smooth and enjoyable. Many have noted the quick pickup process, especially after completing information online. However, some have mentioned that the office could use improvements, as the cleanliness of the floors, windows, and restrooms left something to be desired. Despite this, the quality of the cars and the helpful staff stand out, with one customer highlighting a particularly kind employee who assisted with a vehicle swap for comfort. Overall, Budget Car Rental is recommended for those seeking great service and reliable vehicles, although potential renters should check insurance reimbursement policies beforehand.
Great service, very friendly people, clean cars. We will definitely use them again.
June 2026
Very easy location to rent from! Amy always makes sure I’m set to go and she always has the brightest smile when I come in. She makes the pick up very easy.
June 2026
The truck experience was great along with the pricing, but I website ad, not the mobile site said anything or informed us about the insurance until RIGHT at the point of signing paperwork. Not cool in my book so they lost a star. I still would recommend them for 12' trucks!
