The Clarion Inn & Suites Northwest receives mixed reviews from guests. Experiences with staff vary significantly, with some describing employees as nice, friendly, and helpful, while others report encounters with rude, disrespectful, and unhelpful management, citing horrible customer service and feeling uncomfortable. There are also serious allegations of unauthorized charges and refund difficulties. The rooms themselves receive differing assessments. Several guests found them to be nice, clean, quiet, and comfortable, offering good value and a safe environment. However, other reviews contradict this, mentioning rooms that were not fully clean, with food crumbs, bad smells, malfunctioning air conditioning, and clogged showers and sinks. The shower water pressure and hot water supply are noted as insufficient by some. The location is considered decent by some. Yet, the atmosphere can be inconsistent, with one guest noting an arguing group at the entrance. Overall, while some guests had a fabulous experience and would return, especially citing affordability for families, others would not recommend the hotel, labeling it a scam and advising to spend money elsewhere.
We had confusions with our reservations, but the hotel staff was magnificent and getting them squared away very helpful very friendly. Recommend this hotel. I would give it 10 stars if they would let us
April 2026
The man at the front desk was rude me and my brother was swimming and he started putting all the stuff up we were using then he turned the pool water really cold after we asked them to warm up the pool and he started overflowing the pool
March 2026
Had such a great stay here! The whole place is really well-maintained and super clean, which I always appreciate. What really stood out, though, was the staff—they were so accommodating and genuinely friendly. They made sure I had everything I needed to feel at home. Definitely a solid choice if you're in the area!
