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February 2024 by Julia Gastino
There’s some women here, maybe a pharmacist. One of the rudest women I have met. I called this pharmacy 2 weeks ago asking if they have a generic version of my medication in stock because there is a shortage everywhere so I have to call around. They said yes as well as many other nearby CVS pharmacies confirmed that this pharmacy does have generic in stock. 2 weeks goes by and I can’t get pre auth so I decide to just pay out of pocket. Obviously at this point I don’t care how much or what brand or generic version I get. This lady proceeds to argue with me about them not having generic and I need a discount code for the brand. I said okay I looked and found one even though I didn’t care to even have a discount at this point. She then continued to argue with me about not having a generic. I said I don’t care what you have or don’t have I will pay out of pocket for whatever version I can get. She talked to me like a was a child. Acting as if she was somehow better than me for whatever reason. I will never understand why some individuals think that they are superior to others. Literally the most unnecessary argument. She also kept saying she basically didn’t want to deal with it because she felt unwell and her throat hurt. I hope she learns to treat others with more respect. She has ZERO customer service skills. Crazy to think someone that lacks this important skill is a pharmacist who deals with customers on a daily basis.
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February 2024 by Trejina Harrington
The worst pharmacy on the universe, always short staff, always long long waits for prescription, some prescriptions are not ready when on the website it said ready to be picked up, the one lady pharmacist short black lady I think she is of African race is so sweet always professional and patient . I switched all of my prescriptions to the CVS located inside target on East Washington St, and they are the greatest. My prescriptions are always ready same day or next day!.
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January 2024 by Wayne Reynolds
Dirty store. Parking lot is just covered in detritus and debris. Some people just don't care about anything.
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December 2023 by Kellsie Nelms
Used to get my medicine there, switched to another location. After they stopped being 24 hours the pharmacy has taken a lot longer to fill your prescription. I get txt saying my medication is ready and it hasn’t even been filled yet according to them. So a lot of waiting and wasted time. CVS needs to hire more technicians, it’s insane.
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November 2023 by Andre Strong
I don’t understand why each employee isn’t trained on how to ring up the Spending cards for SSI, but the lady yesterday was well trained, but she said, they don’t get trained on that! And that’s sad! But I’m glad she was educated enough to understand how to help me out!!
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November 2023 by zulieka tillman
Nothing. When I went into the CVS, the store manager was so helpful and courteous to assist me in finding the correct product. After that Deidra took over and completed my transaction due to Manger helping her out while she was previously completed task that was at hand. Very clean and customer service was an A+
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October 2023 by Sharie Monae
I understand that staff has lots of scripts to fill, but I can never get through on the phone. I'm literally on the phone for 1 1/2 before I hang up and call another day. Sometimes I call twice in that day and I still wait for almost 2 hours or before they pick up just to hang up real fast. This is ridiculous and something should be done about it. They need someone who can answer phones. I take a lot of medication and I have questions Sometimes about what may be new. Right now I'm ? ? and can't get my medication because they won't answer the phone to tell me if I have any copay. Someone else has to come and pick up my medication. It's been in progress for 2 days.
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October 2023 by Ashleigh Braughton
If I could give them a zero I would! Worst pharmacy & customer service ever! Myself & many others had been waiting in line 20-30min before the pharmacy closed & instead of taking care of us & making sure we got our prescriptions, she said she was closing and to come back tomorrow! There was 3 of us & two of them, the pharmacist & tech! I’m switching pharmacies & calling corporate!
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October 2023 by Jorge Soto
Bad service for the amount of people who come to this pharmacy, they have a lot of staff but only one person serves you and their system crashes often I hope they can improve
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October 2023 by tman W
Scheduled my vaccine here for 6pm. Received at text at 4:30 confirming my apt. I walked in (difficult as I have MS) and was told they ran out over 5 hours ago. I was told I could go to any other store to get it. however, after going to another store they and EVERY other store in indianapolis the pharmacy closed at 6:00. Just a completely bungled job by this store. They suck!
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September 2023 by Zach Tabor
I have tried and tried and tried to call this pharmacy and the phone is never picked up. An hour an “hold” one time. I understand if this happens occasionally but I can’t recall a single time they have answered the phone. When you finally do drive down to go in person they are often very rude and unprofessional. Stay away from this location.
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August 2023 by wise people
Antibiotics and very important meds should be ready the day they are called in at least available the next day they are waiting for a lawsuit to happen to make the necessary changes. People could die without some of these meds.I am going to pharmaneek at least they deliver
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August 2023 by Sabrina Scott
All is OK but I've been placed on hold for the pharmacy for 30 minute's I hang up call in a few hours same thing. Had to go out of my way to stop in
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August 2023 by Breianna turner
Takes forever to get through the drive through and definitely not gonna get your call answered don’t even bother
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August 2023 by Ginger Hawks
On Monday the 14th my doctor sent a prescription to Walgreens pharmacy. Unfortunately, they were unable to fill it because they were not contracted with my insurance. They informed me when I picked a new pharmacy that all they needed to do was call with my info and have the prescription transferred. I called CVS gave them my info and the pharmacies number to call. On Wednesday I physically went into CVS and they said they did not have my info even though I had talk to them on Monday. I filled out a form and handed it to them. On Thursday I called CVS to inquire on my prescription status, and again, they requested all my info for the third time. Today, Friday I called CVS again and once again, they not only did not have my prescription ready, but started asking for my information for the fourth time. After four days they had yet to even call Walgreens and request the transfer. I was supposed to start this medication on Monday and be on it for a month straight before I went back to another doctors appointment for them to assess how it was working. So I am already five days behind in taking the meds because CVS is not doing their job. I had to contact my doctors office and request that they send out a new prescription to another pharmacy in the hopes that I get these meds at least by Monday. Then I’ll have to call my doctors office once I start taking the meds and change my appointment so that it coincides with the medication schedule . I just want anyone who is considering CVS to be aware of the fact that they apparently are not concerned enough to do the job they should be doing. I can see no logical explanation as to why a patient should have to have their meds delayed simply because someone is not following up. In my case this is not life-threatening, but in others, it might be. To have to provide information four separate times and making it clear how important it was I get these meds and for them to totally ignore my request is just deplorable in the business day are in. The incompetence displayed by CVS has caused me not only frustration but extreme stress. To me it seems they are just totally dropping the ball on their responsibility to a patient. I highly recommend you do not use the CVS location at 21st and post road in Indianapolis.