Fabletics, a popular activewear brand, has received mixed reviews from its customers. Many customers appreciate the quality of the clothing, particularly the lined shorts and joggers, and the overall shopping experience. Customers enjoy visiting the store to check out the latest products and take advantage of sales. The customer service at the stores is also praised, with staff being described as helpful, kind, and attentive to customer needs. However, some customers have experienced issues with online orders, such as receiving the wrong size or items with quality control problems. The returns process is also reported to be slow and inconvenient. Additionally, some customers have had difficulties when trying to "skip" a month in the VIP program, leading to unwanted charges. Overall, Fabletics seems to offer a good selection of activewear and a positive in-store experience, but the brand could improve its attention to detail in online orders and the flexibility of its VIP program to better satisfy its customers.
We enjoy going to the store to check out what’s going on. We get the sale emails as they come out and try to check out the store. My wife and daughter have really started to like the produce line.
June 2024
Gracie was amazing! She helped me look for the right size and explained how the Fabletics VIP works.
June 2024
I went in for an exchange from an online order. I was helped with such kindness and speed from Asia I appreciated the experience. All the staff seemed very helpful and assertive to do so.
