Fabletics, a popular activewear brand, has received mixed reviews from its customers. Many customers appreciate the quality of the clothing, particularly the lined shorts and joggers, and the overall shopping experience. Customers enjoy visiting the store to check out the latest products and take advantage of sales. The customer service at the stores is also praised, with staff being described as helpful, kind, and attentive to customer needs.
However, some customers have experienced issues with online orders, such as receiving the wrong size or items with quality control problems. The returns process is also reported to be slow and inconvenient. Additionally, some customers have had difficulties when trying to "skip" a month in the VIP program, leading to unwanted charges.
Overall, Fabletics seems to offer a good selection of activewear and a positive in-store experience, but the brand could improve its attention to detail in online orders and the flexibility of its VIP program to better satisfy its customers.
The entire staff was extremely helpful, friendly and relaxed an initially stressful day! Loved the vibe, personality and teamwork they exhibited. Thank you ladies at Keystone location for giving my holiday such a happy kickstart! Customer service isn’t about what you’re selling, it’s the experience! Thank you Thank... read full comment
October 2025
Dana the store manager was more then kind and helpful with my return! All the employees went above and beyond to make our experience great! Very pleased 👌
August 2025
Just was going in to make a return, was treated extremely poorly and the employee was very snippy and made the experience awful, will not be shopping in this store again
