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March 2024 by Charlene Powers
Heather has been exceptionally amazing. She not only listened but took an initiative for an error that was created and another state a year she helped us through it! She is very detailed organized and thoughtful and listens thoroughly. I highly suggest anyone to come see her.!!!She is far better than anyone I have seen in over a decade. If you need attention to detail or have any questions, she has the person that go to I highly recommend.
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February 2024 by Brooke Forsyth
Never had a bad experience - and always get great advice on how to eliminate penalties and reduce any amounts owed. Marthelma at the Indy Castleton mall location is the best!
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February 2024 by blessdgurl Stashy
They charge too much for doing your taxes 300 this year and 600 last year. I will not be going back to hr block.
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March 2023 by Larissa Kinney
Helpful,polite and answered all the questions I had.
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February 2023 by dan moore
Nancy, my preparer, is the best and most knowledgeable. Friendly, efficient, and precise.
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April 2022 by DJ Krown
My tax rep is amazing. Extremely nice and plenty of knowledge in the profession. The reason for the raiting is because I paid almost 300 dollars to have them finalized. Never again will I use hr block. Never. I contacted the lady my mother has been using for over 30 years and said that is highway robbery. She also went on to say I did less this then last year because I didn't itemize this year and still paid more. I will not be returning or recommending your company.
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April 2022 by Dustin Smith
Having scheduled a 12:15 appointment with Heather, I waited until almost 1:00 before I could see her due to a scheduling error on their part. She asked if I had created an account online and uploaded documents. I was never told by anyone, virtually or when I called several times regarding the appointment, to upload any documents. I asked for the Wi-Fi name and password, and I had trouble logging on. I was frustrated and stressed regarding taxes to begin with. I got even more frustrated and left. I will not be returning and will not recommend H and R Block to anyone.
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February 2022 by Bonnie Beaumont
My tax professional is wonderful she has been doing my taxes for year. I am very comfortable with her, can trust her and she looks for what is best for me.
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February 2022 by Joseph Weaver
Carol is an amazing tax pro . She is the main reason we'll be returning
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October 2021 by Bill O'Laughlin
From the minute I met Nancy Cole until the time I left, I felt very comfortable that I was in capable hands. After closing down my catering business of 30 years in San Francisco last year (COVID shut down) and relocating back to my home town of Indianapolis, I was really concerned about how everything was going to work with my taxes. All was handled beautifully and I am really happy with the results.
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August 2021 by Sue Chu
Saw good reviews about Nancy Cole, so I switched office to have her do our 2020 return. But after giving her all information for tax preparation, talked to her several times with worries. When finished our return, she was not comfortable on return she did and would double check. Then I found that the changes should be made not made. Finally decided to switch to another H&R office to finish return. I ended up paying less taxes and less preparation fees with explanations. Hope other clients would have some sense when review the returns to be prepared by Nancy before submitting to IRS.
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July 2021 by Sue Smith
Saw good reviews about Nancy Cole, so I switched office to have her do our 2020 return. But after giving her all information for tax preparation, talked to her several times with worries. When finished our return, she was not comfortable on return she did and would double check. Then I found that the changes should be made not made. Finally decided to switch to another H&R office to finish return. I ended up paying less taxes and less preparation fees with explanations. Hope other clients would have some sense when review the returns to be prepared by Nancy before submitting to IRS.
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July 2021 by Kate Martin
I guarantee they were done correctly and the biggest return.
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June 2021 by C D
I've truly lucked out with the tax professionals over the last few years. And this year I did again. Pedro was beyond Awesome. Unlike Most tax pros, He truly tried to find every deduction & credit possible. My wife and I can Truly appreciate that because we aren't use to being on the positive end every tax season. So Thank You Pedro! I hope you can prep for us again on Next year!
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June 2021 by Liz Schroeder
Carol has done my taxes for years, she is always professional and friendly
