IMG (International Medical Group)

Insurance
Hours: IMG (International Medical Group) is an international insurance provider used by travelers and individuals living abroad. Customers find the initial signup process easy and the pricing competitive with many options. The insurance itself is considered great for international travel, and filing claims for medical services is generally easy. However, experiences with customer support and claims processing are very mixed and often frustrating. Many report significant difficulties, including unresponsive email communication, representatives who cannot provide information or locate documents, and a process described as slow and lacking transparency. Some interactions with support staff are reported as rude and unhelpful. Resolving claims can be a long battle, taking up to a year, requiring persistent effort from the customer and sometimes involvement from medical providers. In contrast, other customers report receiving incredibly helpful and proactive service from specific support staff who effectively resolve issues like missing payments. The overall experience suggests that while the insurance product is valued, the reliability of customer service and claims handling is inconsistent, leading some clients to switch to other providers for greater peace of mind.

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1. Indianapolis, Indiana