Kayak Pools Midwest is a company known for providing high-quality, durable, and low-maintenance in-ground pools. Customers appreciate the professionalism and friendliness of the staff, which makes the overall experience pleasant and easy. Many customers are excited to enjoy their pools and look forward to years of fun with their families. Some reviews highlight the beauty of the pools and the added enjoyment from features like wooden decks and seasonal celebrations such as "Christmas in July." The salt systems installed in these pools are often praised for their effectiveness, adding to the pool’s appeal. However, customer experiences with Kayak Pools Midwest vary. While some customers had positive experiences, others faced significant challenges. A few reviews mention delays in installation, especially due to unforeseen circumstances like COVID-19, which pushed back project timelines into the following year. One customer expressed frustration over poor communication, delayed installation, and issues with parts like the liner rip and salt system. Despite promising to resolve issues, some customers experienced long waits and lack of updates, leading to stress and dissatisfaction. There are concerns about the high-pressure sales approach, with some feeling rushed into signing contracts and left disappointed when problems persisted after the sale. In summary, Kayak Pools Midwest is recognized for quality pools and friendly service, but some customers report delays, communication issues, and difficulties with customer service, especially regarding repairs and parts. It’s a company that offers durable pools that can bring enjoyment for many years, but prospective buyers should be aware of potential installation and service challenges.
