Metro by T-Mobile offers a mixed customer experience. Employee Ram was praised for his excellent service, explaining everything clearly and helping with discounts. However, some customers expressed concerns about the company not offering special sales or waiving activation fees, as well as a lack of customer loyalty discounts. Additionally, two other employees, Erika and Tony, received mixed reviews. While Erika was criticized for being distracted by her phone and needing more training, Tony was commended for his helpful assistance in resolving the issue. Overall, the customer service at this Metro by T-Mobile location seems to vary, with some employees providing excellent support while others fall short.
