O'Reilly Auto Parts in Indianapolis offers parts, tools, and accessories with services like free battery testing, wiper blade installation, and a free Loaner Tool program. The staff are consistently described as amazing, friendly, knowledgeable, helpful, and efficient, providing immaculate customer service. Employees are noted to go above and beyond to assist with transactions and installations, even in difficult conditions. Customers appreciate the hassle-free returns and value compared to other stores, saving both money and time. While parts availability is good, some note the process of finding specific items can take a while. Overall, it is a recommended store for its helpful staff and reliable services.
Decent people. And they can get my parts quickly. Need to lower their prices.
April 2026
Excellent customer service on treating people. This is how you make AND RETAIN customers !! I can buy auto parts from 14 different places in this area. This will be the first place I go.
Kudos to the staff.
March 2026
The assistant manager Shy was incredibly helpful and went above and beyond when my car battery died! She helped get my car back in working condition and I’m so impressed with the care and extra level of customer service. Thank you!!
