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February 2024 by BaconBeer8008
The lady working there, Amanda, was very helpful today, since I'm vacating the unit, she helped me with that, special thanks to Amanda
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December 2023 by John Gregory
It worked great
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December 2023 by Miranda Dean
Customer service sucks! Prices are raise every 6 months. Started out paying a little over $100 at initial move in now we're up over $300. Not worth it. Can't access my stuff after 6pm. Not worth the money.
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November 2023 by RENA F WILLIAMS
Everything was professional expedient and straight forward .????
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July 2023 by Sarah Noor
If you need any assistance with customer service, be prepared for incredibly long wait times on the phone. I received an erroneous bill in my email after moving out. My account balance still said $0, but the email caused me to waste a significant chunk of time trying to track down customer service to clarify that I didn’t owe anything at all. While on the property, I noticed that another unit’s door was broken/dented from the outside, and the items inside were reachable and not protected. Also note that this is not 24/7 storage but can only be accessed during work hours. Overall, I would not recommend using this facility. It doesn’t seem to safeguard people’s belongings and the waste of time with customer service is really frustrating.
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July 2023 by Michele Munns
When We first moved in a year and a half ago our storage got broken into. We believe it was the fat chic at the front desk. We called the police. Nothing happened. Now for the lady 2 months our door will only open a little bit. We've put in maintenance requests, nothing has changed. They were supposed to put on a divinci lock, nothing. Today I crawled through and saw it was because the ceiling is caving in. I've called them 3 times today and allegedly someone is supposed to contact me and still haven't got a call. I'll be wrong if I take the ceiling down myself. We ate moving next weekend and wanted to go through and throw stuff away but they won't even call us back. However if by next weekend they still have not opened it then I'm taking the ceiling down myself, they can add it to my credit for damages and I might get back to them. DO NOT GO TO THIS LOCATION ON EAST STREET. HORRIBLE PLACE
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June 2023 by Jamileth Trejo
This is an edited review. The same person who helped me a little over a week ago called me to tell me I left my Storage unlocked on Friday. I told her to please lock the door because I couldn't get there until tomorrow. Amanda told me no problem. She will lock it with a Davinichi lock. I found a ride the same night and when I got there she was going through my boxes. She was very surprised and told me she was trying to fund a name to figure out who's stuff was in the boxes. I have called the police. No wonder all the reviews say it's an inside job with the thefts. Totally true and I caught this thief red handed. A call to corporate will be my next call.
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June 2023 by Christine Parr
This place is not a good place you don't have free access to your storage when you want because they lock the gate by 5 or 6 pm wheni first rented the space i had to pay uhaul extra for more days because of this places hours I wouldn't recommend this place if your moving a 3. Bedroom house there and for the price you pay it's just ridiculous.
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May 2023 by Britt
Hershey was amazing (and so friendly)! I couldn't get into my unit due to rust on the lock and she was able to get me in so quick! I really appreciated the help.
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May 2023 by Michelle Spivey
Our unit was broken into, I do have a police report! My husband was incarcerated they would not let me into the unit until I had a power of attorney,in which I do understand that but once I was approved they would not let me transfer it over to my name so that I could get the app and pay it through there!! I continued to get calls from them asking for my husband multiple times after I explained he was incarcerated!! There was a lady that called and told me my stuff was up for auction the 14th it was auctioned off the 4th
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May 2023 by ryan Melton
Don't do it drywall kicked in and they failed to tell anyone about work being done. So could get in for 2 days.
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May 2023 by Kacie Lovett
Extremely pleased with the service provided! Definitely will recommend!!
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May 2023 by Trent Nebel
They painted the doors, and made a mess all over my stuff in the storage in the process.
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April 2023 by Jody GOODMAN
Price was fair but now I see why it was so cheap. Can't get to my stuff after 6pm. Not for working people I guess. I arrived at 6:15 this evening to be locked out and have to come back tomorrow. This place isn't friendly for working people. That's ok I immediately set up a move out. I was never told the gate access was too restrictive. Don't know how this place stays in business.wont ever use them again after this.
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March 2023 by Heather Burdine
Very horrible storage place. There is not a live person there, when something happens you have to call a number. There is no security and your items in your unit are not safe at all. Our unit got broken into as well as other ones previous to ours. They are breaking into empty units because there is no locks so anyone can lift the doors up. They are destroying plywood and climbing in to steal everything they can. According to police it's homeless people breaking in and the storage unit will not release video footage to the detective. District manager stated the units are now secure. Um if they are now secure are you saying they weren't before? If you ask for a new unit they tell you that you have to go to the kiosk and press a button and tell them to change units. Um why can't you do this over the phone? Don't rent from here.