Public Storage in Indianapolis offers convenient storage solutions with a reputation for friendly and attentive staff. Customers can reserve a storage unit online for free, with no commitment, and choose the eRental option to skip the counter and move in quickly. The staff provides personal attention, with employees like Darlene and Julius going above and beyond to ensure customer satisfaction. Darlene checked in after renting a unit, which customers appreciated as a rare and thoughtful gesture. Julius is praised for being trustworthy, patient, and caring, making customers feel confident their belongings are in good hands. Kylie, another staff member, was quick to respond when a storage door was dented, helping by checking the unit and assisting with moving belongings to a safer space. Overall, the team at this location is appreciated for their professionalism, kindness, and commitment to customer safety and comfort, creating a positive storage experience.
Checking in was made super easy! Lock and key were waiting for me at my unit. Unit was cleaned and ready to go. Kris gave me a call today to let me know I can keep my lock, she was very polite and helpful and got me to download the app!
November 2025
I wish there was twenty four hours, but it's not
October 2025
Haven't experienced the store yet but before I could finish my reservation online I was getting a call from Tim who was exceptional walking through everything I needed help and great customer service
