Public Storage in Indianapolis offers free reservation with no commitment and an online eRental option to move in directly. The facility provides personal attention and is described as clean and well-organized. Multiple reviews highlight exceptional service from the staff, who are noted as friendly, helpful, accommodating, and great at solving problems. Specific positive experiences include staff expertly explaining access, helping to lower rental rates, and quickly resolving technical issues with the gate, phone app, and online access. This dedicated service has encouraged customers to stay and even upgrade their storage space. However, some concerns are noted. One customer reported that a second-floor building was extremely cold and not climate-controlled, resulting in a damaged stored item. The elevator system was also criticized for having a very short timer, making moving items difficult. The phone app was mentioned as not working properly in one instance. Despite these issues, reviewers summarized their overall experience as great and very satisfactory.
I had an amazing experience today with Ms . Angel... She definitely knows what she is doing. She was so helpful and understanding of my situation!!! Thank you !!!!
August 2025
The employee named Angel went above and beyond when helping us get to our unit and moving our items.
August 2025
Booked online, got my access code by text and my free lock was waiting in the unit. Talk about easy!
