“Diane, the front desk representative, is amazing to work with! Always friendly, patient, informative, courteous and a great sense of humor. She’s the reason I stay with the company and have utilized the storage facility for a number of years.”
“Ms Shirley.Miss Shirley greeted me as I entered into the door which was very professional. She's quite pleasant and easy to speak with. She was more than eager to take me to my unit to show it to me to make sure that it was what I was looking for. Thank you so much for hiring somebody that is so professional kind personable and respectable these qualities are hard to find in everyday customer service and she is greatly appreciated thank you”
“I had the pleasure of becoming a storage renter through Scott on the phone, Tammy as well...both were very pleasant and nice to help. Thank you again ☺️. And once again the employees are the best ever. I was fortunate to talk with Kay and straightening out the situation today. Thank you for the verbal sunshine today ☺️☺️”
“Billy helped us with our move out process, it was very quick, easy and efficient. We are very thankful for the great customer service Billy provided! Would recommend.”
“Had a small issue, worked with Michelle to correct. She was great! Freindly, succinct, followed up and followed through as promised. All worked out now. Truly enjoying working with the team at my local Extra Space Storage. 10/10 qould recommend.”
“Very nice and friendly staff. Had a bit of a technical issue setting up my pin for the gates but the lady at the desk was persistent in getting it working immediately!”
“I have had a storage unit at Extra Space on Windham Lake Dr since December 2022, when I moved out of state. Because I was back and forth to Indy at odd times, I never met the store manager, Vernon, until last week.I needed to downsize to a smaller unit (since I was finally getting rid of junk) and Vernon bent over backwards to get me the best deal. He is personable , knowledgeable and really understands his customers. If you're looking for storage that is clean and a fair price, definitely give Vernon and his staff at Extra Space a call!”
“David is the best! You have an employee who has the best customer service and it seems he loves his job. I also work in customer service so unfortunately, it is rare to meet someone who exhibits this kind of behavior! This company should be proud to have him work for you!”
“New to using a storage place and Doug was a huge help, he walked me through the online process and how to get around the building. Lucky for it's close to my new place and had a really great promotion with good prices”
“I completed all the steps online and went in person to confirm my information and gain access to my storage unit. Tyler, the customer service representative, was approachable, informative, and helpful. It was a quick process and he helped explain any questions I had. It was an easy experience overall and I'm glad I chose extra space storage compared to all of the other options.”
“Just wanted to say thank you to Kyle Geshwilm for taking care of me and getting our family squared away quickly into a storage unit. We were in a bit of bind and its a relief knowing our belongings our safe and secure.V/RMichael”
“Let me first start with saying, I have been buying storage units for several months and with that usually comes some truly unpleasant down right rude storage facility associates. BUT THE MANAGER (KELCEY) AT EXTRA SPACE STORAGE WAS THE MOST KINDEST AND HELPFUL MAN I HAVE EVER DEALT WITH IN THIS WHOLE STORAGE AUCTION BIS. AND JUST CAUSE HE WAS SUCH A PLEASURE AND WENT ABOVE AND BEYOND TO ANSWER AND HELP ME WITH EVERY QUESTION OR PROBLEM I HAD. THATS WHY I GIVE EXTRA SPACE STORAGE A 5 STAR. AND I DIFFENTLY RECOMMEND THAT FACILITY IF YOUR LOOKING TO RENT A STORAGE UNIT....”
“We had two challenging moves over the past year. Scheduling and co- ordination challenges were met with the professionalism and flexibility that made everything seamless for us!”
“Movers Blondie and Melvin from Leaders Moving and Storage did amazing job! They moved 3 shelves that were each 7' tall and two upholstered arm chairs from the basement of a condo in downtown Indy to the truck, then transported across town and carried up a flight of stairs to a second floor condo. They were careful, polite, and professional throughout the process. Would definitely use them again!”
“I love this place! So I needed lots of storage after moving and downsizing... I picked this place because it was newly built and of course the climate control is everything in the winter.... I was very unsure of what I would need space wise.... the lady (TY) at the front desk was flipping awesome ??! She was very knowledgeable and highly professional in aiding me to my storage destiny!! (cause honey I was clueless!) TY took her time and was so patient with me, we sat and went through some pricing and sizes.... And she even walked through the storage with me so I could view certain storage rooms myself.... this place was really clean! I didn't feel rushed and I'm happy with the decision to use this facility.... and if I ever need to know anything... (you guessed it I call TY?) and she just knows how to configure and explain everything!! I'm telling yall.... don't hesitate on this place. And if your unsure ask for TY! Thanks extra space... this is my storage home from here on out!”
“Top notch facility with clean and spacious accommodations! The managers, particularly, Marvin at the (Westside Indianapolis location) are knowledgeable, kind and professional… very helpful. 5 star review from one long term, satisfied customer!”
“This particular facility is awesome! The ladies that work there, Lidia and Kay, are fantastic. Any issue I have had, has been handled with hustle and courtesy. I know all facilities are different, but this one is Choice for me! Hands down, 5 stars!!SP”
“I had a lot of technical difficulties with this rental as the online customer service representative did not update my account and email correctly. This was frustrating, but I really appreciated that Prudence, the on-site representative was diligent in helping me solve the problem. Without Prudence, the score would be lower.”
“Staff was extremely friendly and personable. Directions on how to enter, lock up, and contact information were all clear and easy to understand. Will use again for future storage needs!”
“Dustin was so helpful to me in getting the right size unit that I needed. He went above and beyond in what I expected. Out of 4 other companies that I visited this one was the best in every area.”
“Orlando and Stephanie were so helpful and polite walked us through everything, made sure we weren’t confused and were 100% satisfied before we bought storage definitely recommend!”
“Our storage place has a good person in management. That means alot. I believe she takes care of the place and keeps it a nice comfortable place to go. I don't fear anything happening to our belongings and feel secure being there.”
“Mike,the manager was Great! I was less than a month in and lost my key!I called him,he came right over and unlocked my space with a positive,non-judgmental attitude,it was so refreshing and Appreciated. He also helped me with my key as well!”
“I would like to say the office is always clean and smelling great! Ty is excellent she explains things to me ,she is very helpful,she is very nice& understanding. She is wonderful we need more people like her. Go Ty?”
“I have used the storage service for a few months at this spot. The spot is clean always. Today afternoon (August 8th) we rent a van from a U-Haul spot, and the van was so dirty and smelled awfully. We drove this van to the spot, and the lady staff saw that and instantly gave help offering cleaning tools. And she also gave us some air perfumer and sanitizer to help us feel better. She is a staff of simply self storage rather than of U-Haul. I am very thankful that she gave a hand warmly. Nice space, and even nicer staff!”
“Needed extra space to store excess furniture and clothes from a downsizing mood. Trisha was amazingly helpful and had the perfect unit size I needed for my things. Would be a 5-star review if her coworker wasn't asleep and snoring loudly behind the counter, very unprofessional.”
“I really like the storage in the broadripple area. Mary called to check to make sure I was able to get in my unit okay and if I needed anything to reach out to her. She was very pleasant easy to talk too. One feature I like about that location you can use your phone app to get in the gate instead of having to stop and put in your PIN code. Once I arrive at my unit my paperwork and lock was in the unit. 5 star service. Thank you Mary for being a wonderful person and caring about your job and others. I Will recommence this location to others. *****”
“Ms nikki is and always a good representative...my first move into the storage ? outstandin...shes very detailed if i can share her number in the post i would. THANK U NIKKI”
6AM - 10PM
7151 E 86th St, Indianapolis“I can only give 3 stars since I haven't had much experience with Extraspace. However, I give Billy (The Manager in the office) Five Stars. This guy is very nice, extremely helpful and patient. He explained everything to me clearly, showed me potential units, didn't use any high pressure sales tactics and was overall, extremely nice.Addendum: I changed my review to five stars from 3. This is because I had a recent encounter with another employee of Storage Express. I was really impressed at how he handled the situation. Therefore, 5 stars. They put their money were their mouth is. Happy.”
“My experience at Geist Self Storage was fantastic! From the beginning, Keith was patient on the phone and informative. Once I arrived, him and Sam were prompt, kind, and thorough. There was no pressure to get a bigger unit, or buy more accessories. They genuinely cared about my needs as a customer. Sam is still new but handled his customer service efficiently! I definitely recommend them to anyone in the Geist/Fishers/Lawrence area.”