REI is a store dedicated to outdoor enthusiasts, offering a wide range of high-quality gear and clothing designed for outdoor adventures. The company stands behind its products with a 100% satisfaction guarantee and features its own line of award-winning REI brand gear. Whether newcomers or experienced outdoorspeople, customers find the staff enthusiastic and helpful, providing excellent customer service. Many reviews highlight the friendly and knowledgeable employees who go out of their way to assist, whether helping with shoe selections, online orders, or memberships. Some customers appreciate the store's helpful staff, like Madison, Rob, Alex, Celina, Crysta, Walt, and Chris, who offer great suggestions and support. The store also provides opportunities for testing products, such as shoes on a test rock, which adds to the positive shopping experience. While some shoppers find certain items, especially house brands, to be overpriced, they still enjoy the wide selection and helpful service. Overall, REI fosters a welcoming environment where customers can find quality gear, get expert advice, and share in a passion for outdoor activities. The store’s positive atmosphere and commitment to customer satisfaction make it a favorite spot for outdoor gear shopping.
I absolutely love this REI store. Associates always approach and ask me if I need help and also give me space and time to browse on my own. The associates in the footwear department are especially knowledgeable.
June 2026
Had a good sale going on so got some smart wool socks for great price
May 2026
Plenty of sale items and the clerks help figure out the best discount if you're a member.
