REI is a store dedicated to outdoor enthusiasts, offering a wide range of high-quality gear and clothing designed for outdoor adventures. The company stands behind its products with a 100% satisfaction guarantee and features its own line of award-winning REI brand gear. Whether newcomers or experienced outdoorspeople, customers find the staff enthusiastic and helpful, providing excellent customer service. Many reviews highlight the friendly and knowledgeable employees who go out of their way to assist, whether helping with shoe selections, online orders, or memberships. Some customers appreciate the store's helpful staff, like Madison, Rob, Alex, Celina, Crysta, Walt, and Chris, who offer great suggestions and support. The store also provides opportunities for testing products, such as shoes on a test rock, which adds to the positive shopping experience. While some shoppers find certain items, especially house brands, to be overpriced, they still enjoy the wide selection and helpful service. Overall, REI fosters a welcoming environment where customers can find quality gear, get expert advice, and share in a passion for outdoor activities. The store’s positive atmosphere and commitment to customer satisfaction make it a favorite spot for outdoor gear shopping.
This place is top of the line! The customer service is fantastic. Henry, Isabel, and Jack were awesome help!
August 2024
Samantha was literally the most helpful and kind person ever THANK YOU
August 2024
I visited here several times, but today is the best experience ever. I bought HOKA shoes for me and my wife. All workers in Shoes section are really kind and provide best customer service, but Madison is the best of them. Thanks a lot!
