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March 2024 by Cory Rago
The team at this location were very friendly and efficient. They helped me get a truck the same day with no issues.
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September 2023 by Dan Torres
Poor costumer service. Spoke with Timothy on the phone and he was unfortunately condescending and unprofessional. Hope they can improve customer service at this location.
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August 2023 by laraina tall
I was charged over $150 for gas which the truck was on a half of tank when I picked it up and they tried to say it was a full tank however I took a picture I will be refunded but I didn’t take a picture of gas and mileage when I dropped off so I ended up being charged for $15 dollars for gas lesson learned I’m thankful I took the picture when picking up vehicle!
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August 2023 by Lj Longman
The check-in process within the store was a little time consuming as there were many renters in line that had not yet made reservations. It was aggravating to have to wait behind them in line when I already had a reservation. I was not completely comfortable with the "online" self check-in as I know that someone from U-Haul has to come out and verify connection with operable brake lights and turn signals. The trailer was brand new. It had improved connection components and it only took 5 minutes to connect it to my trailer and I was on my way. Return was easy as well, I was able to remove it myself and leave it for check-in the next day.
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August 2023 by Jessi Minton
Always friendly and helpful. Also, very accommodating even with last minute reservations.
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August 2023 by Eli W.
Horrible experience. 10 ft box truck was very old and you could not fill it up with gas. Terrible. Do not rent here
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August 2023 by Brooke Keel
Vehicle pick up and phyiscal looks of vehicle was fine. However the drop off protocol is not good. We returned our rental on the same day of pickup and were told a receipt would be emailed same day. When I logged on the website two days later I realized our order was still open! When attempting to call to resolve I was met with irritated customer service and overall lack of responsibility for this error. Ulitimately did receive refund for the full extra day of charges, but the fact that this even happened is ridiculous. Had I not noticed that I hadn't received a receipt who knows how many days I could've been charged for. Do better with the tracking of your equipment.
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July 2023 by abhimanyu sharma
This U-haul location is amazing! I went online to reserve my truck in advance & uploaded my information so when I got to the pick up, all I had to do was grab my truck. Elijah was a huge help as I’d never driven a truck like this before. They even had the mirrors adjusted so I could clearly see everything behind me. The truck had a rpm gas mileage meter on the left so I could get the best fuel economy! I definitely recommend them to anyone looking to relocate or move to the Indy area! 10/10
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April 2023 by Olivia B.
My first time ever interacting with U-Haul as I'm in the process of moving. Went to go get a hitch installed and was immediately greeted with great attitudes. It was a seamless process with booking a reservation online and dropping the car off. Quick service too! Less than 2 hours to get the hitch installed. Highly recommend!!
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March 2023 by Lisa Hansen
Great people to work with. Very clean and efficient !
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November 2022 by Paul Ransdell-Levy
Why is everyone behind the counter so miserable. Went there to pick up a truck with my mother to help her move. The person behind the counter started the interaction with such distain and anger that I had to ask if she was having a bad morning. Of course she ignored that comment. I noticed that other customer interactions were not going any better with other staff. Miserable location with miserable staff.
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October 2022 by Claire E
The staff here is awful. They are so rude. I returned my rental 3 hours early, and as I’m collecting my things the rep said “wow you’re moving slow like an old lady today.”
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October 2022 by Paul Levy
Why is everyone behind the counter so miserable. Went there to pick up a truck with my mother to help her move. The person behind the counter started the interaction with such distain and anger that I had to ask if she was having a bad morning. Of course she ignored that comment. I noticed that other customer interactions were not going any better with other staff. Miserable location with miserable staff.
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September 2022 by TJ Powell
I made a appointment 2 weeks in advance for 11am. I arrived at 10:40am, and then car finally went back to service bay at 11:45am. Website said install would be 1 hour, 30 minutes for hitch and 30 minutes for wiring. At 12:45 I walk back to service bay to check on car. "Hitch Pro" informed me that me, Dodge, and state of Indiana don't know the proper year of my car. My car is a 2017, but he claims with all his experience it is a 2016 and that is in part why it is taking so long. The other part is they allowed a walk-in right before my appointment. At 1pm Hitch Pro leaves for lunch tells me when the other Hitch Pro gets back from lunch he will finish. During this whole time the staff and manager never say a word to me. At 1:30 manager is finally off his cell phone and tells me my car is almost done. I went off about the poor customer service and he just walked away seeing the Hitch Pro just walked in with my car keys. Still no apology for wait and lack of customer service. At this point I only hope I never have a issue with hitch or wiring because I don't want to ever go back. I don't recommend this place at all for anything. The staff just wonders around randomly and leave customers waiting at desk. Staff and manager were on their cell phone constantly. I seen customers emptying trash out rental vans before leaving with them. Restroom is straight out of a trailer park and no where near ADA. This was a much better facility and ran better about 5 years ago.
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August 2022 by J P
Don’t get a storage unit here. You cannot access your storage unit after hours which is not what is advertised. On there website and on the gate says there is 24 hour access to the storage units. There’s isn’t. The aisles in the storage area are absolutely filthy. Garbage sits in the aisle for weeks without it being cleaned up. Also the gate to the storage units literally dosen’t even work half of the time. It’s been several months now to we’re there gate doesn't work properly and nothing has been done to fix it. The gate will also freeze in the colder months again not allowing access inside to the units. Overall if you need to access your unit frequently I would get a unit somewhere else cause you will never know if your actually gonna be able to access the unit you pay for.
