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February 2024 by Anthony Climo
Always great service
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January 2024 by Thea Nixon
I went into this location yesterday and received great service. I didn't know which towbar I needed or how to mount it properly for when I need it next month. The young man who assisted me gave me great service. Management was available for additional and follow up questions as well. So sorry I didn't get either of their names.
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January 2024 by Sajjad Haider
At this location staff is very professional and respectful to customers. I highly recommend this location
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January 2024 by Crystal Smith
This place is a joke
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January 2024 by Brian Garrison
Awesome Staff!!
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January 2024 by Tina Rowing
I walked in and was greeted right away. Let them know whatI needed and when. Store was clean and organized and remodeled restroom. Evan when busy they took care of me right a way. This store is the one I can count on every time!
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December 2023 by Keith Fechtman
Jacob and the rest of your staff were really great to work with!! Jacob helped me out greatly and it was great to see great customer service is still alive today!!
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December 2023 by Rachel Helt
Very friendly staff and easy to work with.
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November 2023 by Tinkerbell S.
HORRIBLE! This place literally sucks 0/10 wouldn't recommend ever! Especially if you're a person of color. They were very rude and predigest towards me and my mother. They also lied about not having a pickup truck and dolly we needed when it was clearly right there outside .
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November 2023 by John Kincaid
Placed reservation in the app for 8am , store didn’t open till 9 apparently. The customer service agent on the phone said they should have left a key for the mobile pickup but they didn’t. He said to mention the $50 guarantee to the store reps but they laughed it off and said they can’t help they don’t open till 9 and wouldn’t honor it. Even tho they screwed up and didn’t leave the key out in the proper place. Not a great experience
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September 2023 by Rhoda Miller
If you in anyway value your time, you will not go to the shoe hall. We spent hours getting our equipment to move. Wasted more than half the day. I have never seen anybody do business the way they are doing business. Do better U-Haul.
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August 2023 by Raja Khaira
The staff was helpful at the pickup location Southport,the truck although good but had alinement issue,the vehicle was clean and tide.
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August 2023 by Rtj T
Poor service, red hair lady in the front desk stressing out for lack of personal. 8 people in line with 3 waiting on the phone. That lady was litteraly in tears taking care of costumers. They just need to be more professional.
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August 2023 by Ragib Dihan
I recently had the unfortunate misfortune of having to deal with this company, and let me tell you, it was a living nightmare from start to finish. To top it all off, their archaic cash-only payment policy pushed my frustration levels beyond the breaking point.First off, the reservation process was a joke. I thought that by making a reservation, I would actually have a truck available when I needed it.Absolutely trash service at this particular place.
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July 2023 by Juan G.
I am going to share my bad experience with renting a dolly. I was given a defective equipment and went into the store to change it. The lady who helped me was distracted on her phone and told me to get the dolly next to it. I told her she needed to give me a new contract since I was receiving a new equipment but she told me it was fine and for me to leave. A month later, I received a letter in the mail stating that I had not returned the equipment. It has been a nightmare trying to resolve this issue. I have been calling various numbers and no one can help me resolve this issue. Gigi from this store was helping me, but when I came in a later date she was rude and unprofessional. To this day, I cannot resolve the issue of the equipment. I cannot rent any new equipment and that has affected my work flow. Unfortunately, the U-Haul employees I have encountered are incompetent and lack professionalism. I think they need to be better trained in customer relations, because they make you not want to rent any equipment from their stores. Hopefully, you don't have the same experience I did. And I hope my review helps you decide whether you want to occupy their services.
