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January 2024 by Kelsie Woodson
They never gave me my refund due for not utilizing a hitch that a paid for. I even called back a few days and spoke with the manager Latia I believe is her name and she said she will get that to me. It's January 26 almost a whole month since I was there. This is ridiculous!
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January 2024 by Rigonator 317
African American lady at cash register needs to learn manners patience nd a right way to talk to customers
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January 2024 by Aaron love
Very rude employee, hidden fees and truck would'nt go over 65 mph
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November 2023 by Kenyatta Sublett
I was charged an extra fee of $14 for supposedly not putting the gas back where it was at when I picked it up. I picked the truck up with the gas on 3/8 and returned it back on 3/8. I rent from the location at 5425W. Washington St.all the time but I will never ever rent from this location again. I have never had an issue until today.
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November 2023 by Braulio Moreno
Bri at Lynhurst & Washington St, was amazing. There’s a few other locations closer to home but will definitely be coming back to this one just because of her. I really appreciate her at the very last minute before closing and with such short notice.
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September 2023 by Josh Allio
Bri took care of me and was absolutely amazing i got the wrong size trailer and need a change on the fly and she exceed my expectations got me what i needed in a timely manner. I have used U-haul for years and have never had customer experience as good as Bri provided!
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September 2023 by Robert Gunn
Professional and efficient and friendly staff, but increased staffing levels during high traffic levels would be helpful.
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September 2023 by R Star
I was offered a discount to return to this location. If you are offered this take the equipment elsewhere. I dropped truck off they said leave the keys in the truck and leave. We will check the truck in and send you a receipt. It Took nearly 24 hours after I dropped the truck off for them to check truck in. Meanwhile I’m Responsible for the vehicle!? Numerous calls to this location go unanswered. National agent could not get ahold of anyone at location either. Finally emailed general manager next day and still took hours to finalize return. Terrible location. Go elsewhere.
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September 2023 by Kyle Cruz
Bri was amazing , she provided outstanding customer service . She made my day and helped set up our trip for success . God bless this woman!
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July 2023 by Jerry Clark
The most amazing owner took fantastic care of all our needs!!! Absolutely 5⭐️⭐️⭐️⭐️⭐️ recommend using! Thank you Mary Godsey!!!!!!!!!!!
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July 2023 by Jamie Penry
The equipment check link didn't work properly. There was a little over 1/4 tank of gas in the truck I got. There was no dolly. Whatever goes into the bag stuck to the wall, wasn't there. The truck struggled to pick up and maintain speed. The truck burned a lot of gas. Sometimes, the truck would roll forward with the brakes applied. The key was very hard to turn (I had to use vice grips) the cargo door was hard to open and close.
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June 2023 by Dana S
Windshield and hood was very dirty and they didn't have an appliance dolly for us even though it showed in inventory they had 2. So therefore had to find someplace else to rent one from.
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June 2023 by Charles Kurtz
Got charged extra for no reason. No pre trip inspection, and gas wasn't full from the start, so I was expected to buy more gas than I used? Also the milage was wrong on the paper they gave us, which we had to pay extra for. Should have checked it before we started driving, but you expect people to do their jobs right sometimes.
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May 2023 by Brandan Igoe
Rude and unprofessional at both pickup and drop off. Tried to do the online checkin and it would not let me. Had to go inside and wait for 20 minutes to get to the counter to find out they don’t allow this feature. Then upon my return, I waited 20 minutes for someone to come check in the truck but I did the online checkin and returned the truck that way. As I was almost done, someone came running out telling me I’m all good even though I was still checking in the truck. This location used to be really good but the last couple of time I have rented from here has been horrible.
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May 2023 by Robert P.
The truck was clean and the check in was quick and efficient. Mary, the manager, caught a mileage error and promptly called me to correct the overcharge. Thank you, you have my business.