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October 2023 by James C.
I see it has been a while since there were any reviews focused on auto loans so it felt like the right thing to do to warn people away.For the majority of the loan on my vehicle, it was just fine really. It wasn't until payoff they really made me weary of them as a financial institution to utilize in any way going forward.Made a call on 10/20/2023 and wanted the final payoff amount as it was basically just a little higher than the normal payment. Explained I would set it to transfer on the following Monday, give me the precise amount for payoff. Got that amount, set up the last payment and did a victory lap for paying it off. I check the following day and i see 9 cents owed?? Get on chat and they explained "you need to call when you are paying it off" which i had the previous week. Long story short, their support saw some benefit to fight me for almost an hour for 9 cents. Does that strike you as a financial institution that will put your money to work in a positive way?I will be posting the entire chat exchange elsewhere on the internet to let others decide rather than taker my word for it.
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October 2023 by Bolden K.
I have been a member of TCU for 40 years. I even kept my account when I moved out of South Bend and then out of Indiana. The call center is very busy which may cause you to call back. Since switching to Everwise the app does not work. I found out about the change when the TCU app did not work. I currently have a loan with Everwise. When it's paid off I will close my other two accounts. The customer service is not like it should be or use to be.
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September 2023 by N B.
I have been a Teachers Credit union customer for nearly 40 years with no complaints. Everwise came along and issued a bad batch of debit cards which affected my husband and me. Then we needed a loan for $22,000 and had to use our home for equity. There is no doubt that by public records and a visual view from the road that our home is worth 10 times that amount. After filling out the paperwork we were shocked to find that Everwise sent out an unannounced home appraiser who literally had to take photos of every room of our home. It felt like a HUGE invasion of privacy.
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August 2023 by Angie J.
I've been a customer for a long time but I've the past couple years their website and app have become unreliable. Their site goes and app mainly goes down on Fridays when I need to check my deposits and pay bills. Their interest rates don't compare to other places either.
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July 2023 by Geneva C.
Hold time to speak to an agent is 30 mins or longer. I trusted this bank with my money and to be able to transfer to another cu, the system was broken so they could not transfer, and this was an emergency I needed to be done. They put a ticket in and said I had to wait 24 hours I waited 24 hours and it still didn't work. Once this is fixed, I will be closing this account and find me a trusting bank.
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July 2023 by Sommer J.
0 stars really. Ever since TCU rebranded with this company, things have sucked major. I can't ever access the mobile banking app and the companies website doesn't work either. The rebrand was not a good move on TCU and everwise has piss poor technology management. I'm over it.
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June 2023 by Martha T.
If i could give them negative stars, i would. If you need a place to hold your money, I guess they'll do, but other than that, don't expect anything. Their tellers aren't friendly, they won't help with disputes, their mobile app s**ks. Want to feel like a bother, this is the place for you. The service has his been going down hill the past decade. Only staying with them so I can use credit union atms everywhere. Have to say, PNC is definitely better.
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December 2022 by K B.
I have been with TCU for over 35 years. Used to love everything about the credit union. Key word used to. As others have stated, TCU changed their website and app format in 2022 and it has been a disaster. The site looks like some preteens designed it. It is very cartoonish looking, hard to navigate, and icons fail to work constantly. I gave it almost a year and it is no better than when it first launched. The heads at TCU in charge are obviously not listening or could care less what members are stating about the new format. Check the App Store and Google Play ratings. I do 99% of my baking on my laptop and phone and I am not putting up with it any longer. I was looking at screen shots of Indiana Members Credit Union app and saw they run the same format that Teachers used to have that is easy and actually works. After Christmas 2022 I am withdrawing all my accounts from TCU and taking my business to Indiana Members.
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November 2022 by Bernie W.
TCU recently decided to change their on-line banking system. Common sense would suggest that they NOT eliminate access to information as part of the change. WRONG! Couldn't find the information I have been accessing for years, so I called the 800 number. After waiting in phone-hell with the endless advertisements (uncertain as to whether I was actually on-hold, or being cycled through an endless message machine) - "Missy" came on the phone with all of the enthusiasm of a person on death row. I asked where to find the information I needed and she proceeded to tell me that I can only get my information from my statement (not the case BEFORE), AND TCU would only generate statements every THREE MONTHS. No longer can I access my account monthly...I have to wait until January 1, 2023 to access October information!!! Nice job TCU! Didn't think you could (or would) make things more complicated and useless - but you did!
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September 2022 by Linda M.
We recently purchased a car and the salesman recommended TCU. We have been married 46 years and have excellent credit. We have a problem with their online bill payment system and cannot get anyone to call us back. Huge disconnect between the various departments. Will never do business here again.
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September 2022 by Richard F.
Fees on top of fees, only cater to teachers. Worst financial institution around. Paid off a loan, amount changed 3 times, I was 8.00 short on a 14,000 check they made me go to an atm machine to get it.
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June 2022 by Amy W.
Worst customer service EVER!!!! We moved to Arizona 4 years ago and continued banking with TCU. In April 2022 my chip kept malfunctioning for my debit card, called and said they would send me a new one. It's now June 2022 and I still haven't received a debit card. Absolutely ridiculous, we call and they tell us they sent it, they blame it on USPS. We are getting all types of mail is it isn't USPS. Called last Friday, June 17th, they apologized and said we forgot to send that out, we will overnight the card and you should have it by Tuesday. Go to the mail today and it still isn't there. This place is the biggest joke of a business I have ever experienced. Terrible customer service, your best bet is to place your money in the freezer or under your bed.
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May 2022 by Pissed P.
Location in Mishawaka, Indiana is awful. These people will rob you blind and turn you into a collection agency from their wrong doings. They lack proper staff training and when mistakes are made on behalf of staff they blame the client. They will steal every penny you own and when that's not enough they'll sue you to get more, it's shameful what they practice here, truly a disgrace to banks everywhere.
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March 2022 by Kym M.
I would rate 0 stars if I could. I recently refinanced my mortgage with TCU. It is now time to make my first payment. During the mortgage process I was assured that I could make my payment through another bank. They left out the part that it is incredibly difficult to do so. There is a 60 day waiting period to set up a payment from another bank. No one could tell me the rationale for that policy. Also, there is a $1000 cap on how much you can transfer from an external bank. My mortgage is larger than that, so I spoke to someone on how I can use online banking. I was told that mortgage payments have to be the payment amount or larger so I cant even pay my mortgage with multiple transfers. I was told that I have to transfer the payment from my bank into a TCU savings account, keep in mind that there is still a $1000 cap so I will have to make 3 separate transfers THEN wait up to 3 days for each transfer to process THEN transfer the money from my TCU savings account into my mortgage account. I have never had an issue like this from my other financial intuitions. It is the worst online banking system I have ever seen !!!! They are still operating like its 1999 because the alternative I was provided was to make a payment with a call center operator, mail a check or pay in person. As soon as the opportunity arises, I will be refinancing with another provider AND will never use TCU for anything.
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November 2021 by Bonnie S.
Worst credit union ever. They are very poorly run and do not care about members. The Hammond IN branch on 165th street didn't do their job. I trusted them to change the account based on trust documents and they didn't even scan in the trust documents and didn't change the trust on the account even though supported with proper documentation. THEY SIMPLY DID NOT DO THEIR JOB. Three visits to that branch and on the 3rd they assured me it was done. Found out 3 months later nothing was changed. Went to the branch this morning in the Meijer in Greenwood IN to cash out an account based on properly executed successor trustee documents and a death certificate. The manager refused to do anything. He response to me was "what do you expect...you come in here on a Saturday without and appointment and expect me to help you....Our corporate offices are closed on the weekend come back next week with an appointment"
