-
March 2025 by Skye Gale Fisher
1)This store needs to hire more staff employees.
2)Xfinity needs to hire more proper English speaking Customer Service Representatives.
-
March 2025 by liljager liljager
I had an excellent experience at the castleton location. I order wifi off their website and said my order would be ready in 2 hrs. It was barely an hr before I got a txt saying to head to the store. It was a little busy but they worked fast and I didn't have to wait long. The employee was nice and answered all my questions. Definitely recommend
-
March 2025 by Justice Valoura Fouse
Highly unprofessional—their attitudes and appearances are far from impressive. The staff, including two individuals who clearly aren’t paid enough to enforce policies but still felt compelled to interfere (one of whom could use a major professional upgrade repeatedly says, “You can go to the UPS store” like he’s glitching), seem comfortable speaking poorly about customers who express frustration over excessive wait times just to return equipment that they’ll be charged for if not returned. But the moment you call them out, they band together like a low budget team of superheroes.
I overheard them talking badly about a man who was understandably frustrated with the process. When I spoke up about it, they tried to tell me to be quiet. Instead of silencing customers, they should be more concerned with how they talk about them—especially in a packed lobby.
-
March 2025 by Michael Arnett
I was a walk-in, but I had to wait just a few minutes before I had the great good fortune to be helped by Tommy, who not only patiently and skillfully walked me through my billing issue, but reviewed my account and saved me quite a bit of money. I always have a fine experience here.
-
March 2025 by Mitchell A. Beard
They will fight with you over the phone to cancel your service, and leave you on hold trying to prevent you from canceling.
-
March 2025 by Wael Abdullah
Every time I come here it's an hour wait. Ask how long the wait is and they say less than 20 minutes later, why lie about it? Just tell us it'll be an hour so we know what to expect.
-
February 2025 by Kangi Moore
Rude, walkin' around all lazy, not fair people who spend a ton every month they should have people who smile, and say thank you...
-
February 2025 by Raine Chinique
horrible service & rude management
-
February 2025 by Joe Schmoe
Comcast Has a Monopoly in the Indianapolis Area and know it's about to be up with AT&T Fiber & Verizon 5g/ Fios projects about to be complete in Indianapolis and other larger cities. So they're raising everyone's prices on one last money grab before people switch.
T-Mobile is releasing a Modem soon that's works with Cable, 5G Cell Towers and SpaceX Satelites. All for $50, $60, and $70 a month.
Better than the 152/Monthly Xfinity is trying to charge
-
February 2025 by Cody Bishop
Setting an Appointment in advance apparently means nothing here.
They raised my bill by 125 dollars!!!
Run to T-MOBILE! All their customers are about to get upgraded modems that work with Cable, 5G Cell Phone Towers, and also SpaceX Satelites at limited speeds. Perfect for all uses pretty much unless your downloading 1TB a day
-
February 2025 by Ryan Evans (Trooper)
On a scale of 1 to 5 it's abysmal and barely deserves it.
Comcast is a terrible company. Up front and full disclosure. It's a horrible company with horrible practices.
We were forced to get Comcast when we lived in our apartment because the complex force billed it to us. When we moved we kept it because we had fewer other options. I went to put our phone plan under it to save money and specifically requested a plan up front with no promo pricing. I've seen my parents play the "switch or argue every two years" game so I specifically wanted to avoid it.
Two years later - surprise your promo ended. And we can't switch you back. End up taking a hit to half our internet speed and still paying $40 more. Cool. Then we get hit with equipment rental.
First chat with service nets me the slower speeds. Second chat I am straight up ignored and ghosted by a supervisor. Third chat I get *aggressively* offered promos when I am just trying to understand the rental fee. But the fourth chat is the real winner here. Because I wake up one morning to discover that my account has been "re-upgraded" to my original speeds at full pricing and with a cool $40 fee on top of it. I cannot stress enough that I did not ask for this. I did not authorize it. I did not consider it. So the fourth round of chats happen and I get told that my original price is now forever gone and I can either accept the new price (no offer to waive the upgrade fee) or get the new *promo* pricing under contract. Supervisor again gets on the line and again is extremely aggressive with promo gimmicks and pricing.
I've since switched internet and just switched phone service.
Comcast is some true scum of the earth with their business practices. Avoid them at all cost. Internet providers in this country are a joke anyway but find non-promo pricing when you can. Never *ever* accept a phone deal through a provider - always get unlocked. And never, ever, EVER be swayed by the allure of cheap goodies at promo prices. You always pay full price in the end.
-
February 2025 by Ken Floyd
I hate this store, I wish the entire staff was replaced from the damn top down.
I can’t even begin to say how many times I almost wrote this review. More issues today, and all I’m trying to do is return a modem. Skipped me as I was sitting up front and then went through 4 customers after I have been here for a half hour or maybe longer. Absolutely ridiculous and I still have my damn modem.
Xfinity, just open a whole new store, this place does NOTHING to help your company but piss more customers off…
-
January 2025 by Cary Campbell
I canceled phone service with Xfinity in September. I went into the Xfinity store on 82nd to cancel internet and mobile. I brought in my modem and cancel my mobile. I moved out of state. It has been 90 days and 2 more hours on the phone trying to cancel mobile service. I keep receiving a bill. Today is my 3rd call because I have received another bill.
Dealing with their customer service is a nightmare. Their automated customer service is a cluster mess up.
I would not recommend Xfinity to my enemies.
-
January 2025 by realimbored668
Refused to accept an equipment return
-
January 2025 by Chris
Worst service I have ever experienced. Stay away from the evil bs artists.
