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November 2023 by Addisyn C.
They cut my dogs leg and then blamed me for it! I payed for their grooming service and really just paid for harm to dog. I informed them about the cut that was clearly done by scissors and they stated that "It was not done by them". I know my dog did not enter the building with that cut.
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November 2023 by Brian Dc
I got email saying I had points that would expire soon. So when I go to the store to use the points. They tell me I have none. I double checked when I got back home and email is from PetSmart. The store is nice but what good are points if you never get to use them.
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November 2023 by Micah Morley
Love it there. One of my favorites
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November 2023 by Cody Kopka
was just here and and saw a beautiful butterfly koi. i offered to buy him and leave him in the tank while i finished shopping. obviously they aren’t meant to be in a bag for that long. after a long discussion the cashier and the manager came to the conclusion i couldn’t purchase the fish and pick him up, nor could i place a hold on him. Why is my money no good here? Does a pet store not want to sell their pets?
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November 2023 by Drew Young
They were pretty busy when we were there.They seemed about as busy as you could get for the amount of staff that were available.That being said, I feel as though they were understaffed.Seemed as though there were maybe 3 or 4 people working in the entire store.Eventually, we got the help that we needed.But it took specifically trying g hard to get a staffers attention... if not they seemed too busy to stop and ask if we needed help.
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September 2023 by Linda Erb
Hi, my name is Mia..my mommy always buys me new toys if I'm a good girl when they trim my nails at Petsmart, I love going there.
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September 2023 by Ronnie Frazier
Go there every Tuesday for dog training Clint is very good and very patient with dogs.
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July 2023 by Sierra B.
Drove 35 minutes to get to the store at 830. Waited 15 minutes for someone to help me with the fish. They said they can not help me as they do not allow animal sales past 830. Please update your website to reflect these changes so people do not waste their gas. Very poor customer service from the store.
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July 2023 by Ahalita Moonfire
Great place! Many helpful employees+
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June 2023 by Annie Felts
this happened yesterday and I'm still not over it mainly because when I called and even spoke to a manager and was super sweet and just thought somebody would understand where I was coming from that didn't happen. my daughter and I drove 45 minutes excitedly to this PetSmart to get us a betta fish and a tank etc. we spent a good half an hour picking out the chlorine that the water needed the special betta fish water which would have taken like five of them to fill the 1 gallon tank we picked out the food the decor etc. we had at least I don't know $70 worth of merchandise in the car ready to go and we're looking at the fish. we've been asked at least three times by this girl that worked in the department with pink hair if we needed anything and I kept saying no. she finally comes over looks at the stuff in my car with disdain and then tells us that the tank we picked out isn't big enough and what we actually need is the $7.5 gallon tank we need a heater we need a filter and all this other stuff. she goes on to tell us that fish have feelings they get depressed and that's what we need my daughter almost cries because she knows we don't have the money to spend $150 on a fish set up for a betta fish. we end up just leaving the court that we filled and going home utterly defeated. what really upsets me is the condescending nature of this girl what all so upsets me is the way when I spoke to a manager on the ride home she told us basically tough and she stands behind her employee 100%. I understand they're trained to recommend the five gallon tank for a betta fish but we are paying customers that we're having a good time and ended up leaving with absolutely nothing because of the way she made us feel we didn't ask for her advice. if it's so important for betta fish to live in those environments tell me why there are a dozen in cups barely big enough to house them on the shelf with at least five that were dead when I was there. the tank that we picked out had a picture of a betta fish inside of it. this girl was aware that I had no interest in listening to what she had to say and she kept on going till my daughter almost cried. like I said if that's how you guys feel then you should store each of those betta fish in a 5 gallon tank with the same pressure that you apply to me and my daughter yesterday about how insensitive we were and neglectful for how we were thinking of treating our fish. that tank would have been a huge upgrade to the cup it's currently sitting in and probably going to die in. I don't know how you plan on selling any of them if everyone that comes in to buy one you tell them that they have to spend that much money and to basically leave with nothing if they can't. I just find it completely unprofessional and what's more I don't appreciate being scolded lectured and talk to condescendingly why not only a 19-year-old employee but her manager who stands behind that kind of business practice. so no I don't suggest that anybody shop here. and I also suggest that they start practicing what they preach if that's how they plan on making their customers feel
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May 2023 by Libby
Tried to buy a couple fish over the weekend but couldn't get anyone to help after 30 minutes of waiting in the fish area. So my husband went back this morning and there was an attendant this time but she clearly did not want to sell any fish. He showed her the fish he wanted but she started asking multiple questions to determine if we were "qualified" to own them. We have a koi pond outside with a 3 year old koi already and a large tank inside that just has aquatic plants. We just wanted a few fish! He was so insulted and just left. We will never shop here again. It is worth the drive to the Reef in Indy. Better quality fish and the staff is not arrogant or condescending.
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May 2023 by Lisa Mullinax
Dog training - Not worth the price or timeBefore signing up I asked instructor if he teaches hand signals for my dog to learn as well as learning to stay.He was quite positive “yes we can do that” over the phone.5 owners & their dogs are in a possible 10x6 space sitting on fold out chairs for all training.1st day - introduce clicker and and treats to your dog. That’s all2nd day — walk around the store with your dog and give them treats. That’s all3rd day— hold your treats on the floor so your dog must lay down thats all4th day— Graduation day! Do nothing but give a printed certificate & a pic of your dog texted to your phone
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April 2023 by John Beahrs
The groomer in this store is the best ivey ever seen did a outstanding job on my Pomeranian this is the woman I think knows what she is doing and excels no. Complaints what so ever highly recommend you try this store
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April 2023 by Dan S
Great place. Always clean friendly fast pace. Great selection.
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March 2023 by Deanna Hudson
Taylor and Monica did an excellent job bathing and grooming our long haired dog! Definitely will be going back!!