PetSmart is a large retailer offering a wide variety of products for many types of pets, from dogs and cats to fish and small animals. Services like grooming, dog training, and adoption are also available at select locations. Reviews note that the store is nice, with friendly and very helpful staff who provide wonderful grooming services that leave pets soft and smelling good. Training is also reported to be helpful. However, some customers express frustration with specific policies, particularly when buying fish, feeling they are met with many questions and are often told they cannot make a purchase despite their experience. Occasional issues with the points reward system are mentioned, where points shown to be available do not appear usable in the store. During busy times, the store can seem understaffed, making it difficult to get help without specifically trying to get a staffer's attention. Despite this, customers eventually receive the help they need.
Kaydance groomed my daughter’s Shihpoo and did a great job!
May 2026
We had an issue with grooming and when I called the store the Manager Brian was great. Listened to my concern and made it right that day. Very helpful and cared about our satisfaction and us being a return customer. 5 star experience. Will return all because of how he handled this situation. Happy customer.
May 2026
Clint the trainer is great with the dogs. You can tell he genuinely loves them and wants the owners to succeed with the training and nurturing of their pets. Very affordable, if you have a pet that needs training, this is the place to go!
