PetSmart is a large retailer offering a wide variety of products for many types of pets, from dogs and cats to fish and small animals. Services like grooming, dog training, and adoption are also available at select locations. Reviews note that the store is nice, with friendly and very helpful staff who provide wonderful grooming services that leave pets soft and smelling good. Training is also reported to be helpful.
However, some customers express frustration with specific policies, particularly when buying fish, feeling they are met with many questions and are often told they cannot make a purchase despite their experience. Occasional issues with the points reward system are mentioned, where points shown to be available do not appear usable in the store. During busy times, the store can seem understaffed, making it difficult to get help without specifically trying to get a staffer's attention. Despite this, customers eventually receive the help they need.
Excellent staff and service. I had needed some more cat litter and forgot to get it before going to the check out I have mobility issues. The young lady that rung me up went and got what I needed.
August 2026
Staff is helpful. Prices are fair. Kitties are cute.
August 2026
Great store! It's near my house and I like their selection!
