PetSmart is a large retailer offering a wide variety of products for many types of pets, from dogs and cats to fish and small animals. Services like grooming, dog training, and adoption are also available at select locations. Reviews note that the store is nice, with friendly and very helpful staff who provide wonderful grooming services that leave pets soft and smelling good. Training is also reported to be helpful. However, some customers express frustration with specific policies, particularly when buying fish, feeling they are met with many questions and are often told they cannot make a purchase despite their experience. Occasional issues with the points reward system are mentioned, where points shown to be available do not appear usable in the store. During busy times, the store can seem understaffed, making it difficult to get help without specifically trying to get a staffer's attention. Despite this, customers eventually receive the help they need.
Petsmart Kokomo did a great job of accommodating us for our visit! They provided timely help and assistance. We can’t thank them enough for their help!
February 2024
We took Rose for training with Clint, and he helped her and us!!We have taken her for grooming there ever since we got her, and she is always so soft and smells so good. They just do a wonderful job with her.
December 2023
They seem short staffed, at times the place is clutter with merchandise. ?
