First Merchants Bank receives mixed reviews highlighting both exceptional service and areas for improvement. Multiple customers report phenomenal and extremely helpful service from specific staff members, who go above and beyond their duties, are professional and timely, and resolve issues efficiently. The downtown location is described as fantastic and classy with excellent, well-trained staff, good rates, and competitive technologies. However, experiences can be inconsistent. One customer reported a lack of customer service from an individual who was unable to help and was rude, contrasting sharply with another employee who resolved the same issue quickly. Some services are noted as less competitive, with an awkward and unfinished mobile app that lacks the smooth, intuitive, and frequently updated experience of other platforms. Customers also express a desire for more ideal and competitive credit card options with better cash back benefits.
Clinton was attentive and provided exceptional service!
December 2025
Clint was phenomenal he went way beyond his job duty’s to help me with paperwork that I needed for my business. Thank you for that
December 2025
I had the pleasure of working with Clint over an issue I was having with my account. He was extremely helpful, professional, and timely. He followed up with me regarding a problem with my account and made sure there was nothing else I needed. I cannot recommend First Merchants customer service enough.
