Avoid this branch at all costs!!! The lack of communication and customer service at this bank is alarming. It feels as if you are not a valued customer.... Surprisingly, the branch on 26 is exceptional and resolves everything in a timely manner.
December 2022
Horrible customer service, and complete disinterest in helping clients. Save yourself time and frustration and please deal with another bank, literally ANY other bank!!!
November 2019
I love first merchants bank! But I’m not a fan of the west Lafayette branch. Something always happens to my account or something always goes wrong when I need something done to my account there. The branch on 26 is the best one in Lafayette! They always get it done right the first time or explain everything better!