First Merchants Bank in West Lafayette, IN is known for its friendly and professional service. The bank offers a wide range of financial services, including commercial and personal banking, auto loans, home mortgages, and treasury management. Customers appreciate the helpful and welcoming staff who make them feel at home and are always ready to assist. Several reviews highlight the staff’s dedication, especially in resolving account issues quickly and effectively. The bank provides convenient access to accounts through personal and business online banking, mobile banking via a user-friendly app, and numerous ATM locations. As part of the MoneyPass network, customers can access over 25,000 free ATMs nationwide. The staff, including team members like Peyton, Mercedes, and others, are praised for their communication, support, and kindness. Overall, First Merchants Bank is valued for its integrity, helpfulness, and commitment to customer satisfaction, making it a trusted choice for banking needs in the community.
The staff at the West Lafayette branch is always so friendly. They do whatever they can to help. Service is fast. I feel like they are part of my life that i don't want to change. I have never had poor service here and recommend this branch anytime I can. Thank you so much!
July 2026
Great service. Tyler is always very kind and helpful
June 2026
Ask to speak to Tyler. He has great customer service and is willing to answer any questions.
