First Merchants Bank receives mixed reviews highlighting both exceptional service and areas for improvement. Multiple customers report phenomenal and extremely helpful service from specific staff members, who go above and beyond their duties, are professional and timely, and resolve issues efficiently. The downtown location is described as fantastic and classy with excellent, well-trained staff, good rates, and competitive technologies. However, experiences can be inconsistent. One customer reported a lack of customer service from an individual who was unable to help and was rude, contrasting sharply with another employee who resolved the same issue quickly. Some services are noted as less competitive, with an awkward and unfinished mobile app that lacks the smooth, intuitive, and frequently updated experience of other platforms. Customers also express a desire for more ideal and competitive credit card options with better cash back benefits.
I had an amazing experience at FMB downtown! The associate Jonathan was super helpful!
February 2026
Marilyn Cheever is an outstanding employee. Her dedication to the customer and her friendly attitude have brought me back as a returning customer for my businesses to this company. I’m very grateful for everything. Marilyn has helped me with. She gives great credit to the company
December 2025
Clinton was attentive and provided exceptional service!
