Quick Lane at Ford of Lafayette is a highly regarded automotive service center that consistently delivers excellent customer service. Customers praise the professionalism and responsiveness of the staff, including Kaleb, Joel M., Mariah Freeman, Chris C., Geovanni B., and Josh. The team is known for their effective communication, timely service, and attention to customer concerns. Customers appreciate the reasonable pricing and the helpful video analysis provided by the in-house videographer, Jesse. While there was one isolated incident of a minor issue, the staff quickly addressed and resolved the problem at no additional cost, demonstrating their commitment to customer satisfaction.
Excellent service provided. Kaleb was very courteous and communicated effectively. He addressed all of my concerns. Will be back for sure!
May 2024
Joel went over and above!! I highly recommend these guys! Great customer service and super fast and friendly!!
May 2024
Had a great experience with Joel M. Was very professional and got me in and out in a timely manner. Definitely will be coming back to him for my next service.
