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October 2025 by Jen H (Jen)
Ezra Gannon super nice. I had a broken stylus and it was stuck in my phone. He was determined to get it out. My dad needed an upgraded phone. So while mom worked on that I went and got what I needed to fix my phone. It looked hopeless but he said he was determined. After nearly falling asleep at his desk my mom whacked me in the arm and there was the stuck part of my stylus. Thanks Ezra
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October 2025 by Sandra Haynes-Hopson
Anthony added on a streaming package that we didn’t request or authorize. 10 months later we are still trying to get it off our bill. Verizon takes it off but then they put it back on. I have had to waste so much of my time trying to get this fixed. And if you dare to act annoyed, they will do everything in their power to waste more of your time by sending you to the wrong employees to get it fixed, putting you on hold or hours at a time. The employees for this company are shifting cons.
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September 2025 by Elizabeth Dye
The manager wouldn't help me in returning my 96 year old dad's phone, and said I needed to go to the corporate office. They just want to make sales, not help their existing customers. I'll never go back to the Verizon at tippecanoe mall.
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July 2025 by Kenzie Hinz (Mack)
Garrett helped us out tremendously. He answered all of our questions and was able to get the problem resolved.
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July 2025 by Adonis Feelz
Garrett was amazing! Helped me and the family select new phone that best fit each of us. Made us smile and have a couple good laughs. 20/10 service!!!
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July 2025 by CozyTuggle
Garrett’s was super cool, and great conversationalist when we had to wait. Gave us good points and tips with out phones. And made our wait worth it.
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July 2025 by Steve Freeland
Did a great job
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May 2025 by Travis Indergard
Great customer service. Thanks for helping me get the best deal possible. You guys rock
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April 2025 by Mary Wiebers
I visited the Verizon store in the Pavilions for an issue with my cell phone. I was given incorrect information (not the first time) and sent on my way. He just turned the phone off, then back on and said the issue was corrected. Not so I was made to feel that I was taking their time. In fact one employee just got up and left us. The next day I visited the Verizon store at the mall and the technician corrected the issue within minutes. I feel that there is a training deficit at the Pavilion store. Don't give up. Visit the Verizon store at the mall.
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February 2025 by Diana Hill
I came into the store to have my phone cleaned out, Andre Gohier, andTrevett Edwards were very helpful and very patient with me, I am 81 and nor
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January 2025 by John Wright
Always very helpful when I walk in. I recommend going to this store for any help. They go out of there way to help. Awesome staff. Thank you for your help.
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January 2025 by Bradley Troxel
Everyone has been helpful if I had any questions. Recommend this store here very friendly staff. Trevett is helpful.
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November 2024 by Sharon Glasgow
This location is awesome!! Cam Mars is so helpful, knowledgeable, patient, polite - I could go on! If you want a great experience with Verizon, go to this location!
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November 2024 by Natashia Scheidt
Great experience! Trevett provided excellent customer service for my husband and I. He went above and beyond to meet our needs and requests. I will reach out to him in the future for any Verizon needs.
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October 2024 by Zachary Banter
Zachary at Verizon helped me and my family get new phones we all love. We’ll definitely be back!
