-
January 2023 by Michael Brown
I have been a customer for 10 years. Most of my banking is done online, but I have visited this branch to make wire transfers overseas, have documents notarized, and close a loan. Their customer service has been very good.
-
December 2022 by michael bennett
Quick and friendly
-
July 2022 by Terry Smith
not good service!
-
April 2022 by Tina R
When my partner died, I went online and froze my card. I did not want to incur overdraft fees on top of having to figure it out.I have decided to reserve any further comment until Jared gets an opportunity to work through things.
-
March 2022 by Gloria C.
A MUST READ REVIEW!!! My brother in-law past away in December 2020 and had checking accounts at the KeyBank in Martinsville, IN. My husband is the Administrator of his estate and KeyBank even fought him all the way. After thorough research of his accounts we found numerous occurrences of fraudulent activity. When KeyBank was notified all we got was the run around. The regional manager wouldn't even talk to us and the manager of the branch was the one that let the fraud occur. Eventually, all the branches were informed not to speak to my husband and especially myself. I tried everything to get them to communicate with me. We even filed complaints with the OCC which was a joke as well. We even sent a letter to the CEO which we found out went nowhere. The complaint finally reached the Executive team in January 2021 which is suppose to be the highest level at KeyBank. By looking at the fraudulent checks that were written on his accounts and even the signature card adding a signer, it was obvious that the signatures were forged. But all my persistence and claims have all been denied with KeyBank stating they followed procedures and since my brother in-law did not file a forgery claim (which he did try but the branch manager would not assist him) the forgeries are denied. As an Administrator for someone you are there to protect the deceased estate which is what my husband tried to do and KeyBank refused to let him. DO NOT BANK AT THIS INSTITUTION!! They cannot be trusted with your money.Product: KeyBank CheckingComment00
-
March 2022 by tracy Colwell
Took 160$ from me from their own atm
-
November 2021 by Danny Barger
They are so slow and Don t. Care about Customers
-
January 2021 by Ronald Baugh
GREAT all happy to help!!
-
June 2020 by Sena Hornsby
Been with them since 2016. In those 4 years I have moved 3 times. We’ve updated our address every time we have moved. My card expired this month and I was sent a replacement 2 weeks ago that never came. It was shipped to the correct address. Whatever, maybe it was lost in the mail. I called customer service to request a new one. They issued a new one and shipped it to an address that I haven’t lived at since 2017! It wasn’t even the address on my statements! They had to issue me a new card AGAIN. So here’s to another week without my card all because they shipped it to an address that should’ve been taken off my account years ago. We will be looking for a new bank.
-
December 2019 by Allison Trout
Slow. And if you want things auto deducted from your account (like a mortgage payment) they tell you to go to the other bank; when you tell the other bank, they tell you to go to the bank where your actual funds are...like key...where I started.
-
August 2019 by Dustin Warren
Always a good experience when I walk in this bank.
-
July 2019 by Nice Here
you have to come inside to cash checks and only 1 teller for inside and the drive thru
